Vodacom double debits accounts
Many Vodacom subscribers are complaining that the operator had debited their accounts twice in its December billing run.
“Vodacom decided to start the year off with a bang. Double debited my account this morning,” said one MyBroadband user.
Many other Vodacom subscribers confirmed that their accounts have also been debited twice by the company.
Vodacom spokesperson Tshepo Ramodibe confirmed that they experienced a technical glitch that resulted in a group of customers’ accounts being debited twice.
“We are investigating the cause and resolving the problem,” said Ramodibe.
He added that where debit orders were processed twice, Vodacom will ensure that refunds and all associated banking charges are paid by close of business on Monday at the earliest.
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