Telkom transactional services downtime
Update from Telkom
Mobile transactional service functionality is now restored, with an exception of prepaid Blackberry monthly subscription renewals.
Slow response may be experienced by customers due to the processing of backlogged transactions.
Telkom apologises to customers for the inconvenience and thanks them for their patience.
We will continue to communicate updates with regard to restoration pertaining to Blackberry renewals.
Original article
Customers who use Telkom’s mobile transactional services, such as airtime recharges, could run into issues on Wednesday amid a hardware glitch.
Telkom said on Wednesday morning that a hardware failure is disrupting its short-code or USSD services for its mobile customers.
Fin24 understands that mobile customers trying to transact at Telkom stores, via online channels or through third parties could also experience problems.
“Telkom is currently unable to provide mobile transactional services to its customers (eg. Airtime recharges) ,” said the company in a statement.
“The problem is related to a hardware failure,” the company added.
This is the second major hardware glitch to hit Telkom this year.
In January, faulty hardware also disrupted Telkom email services for several customers.
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