Crystal Web Mobile – APN issues resolved
Crystal Web launched its mobile service in February – offering customers access to Vodacom’s last-mile mobile network, which then breaks out to the Internet through Crystal Web.
Vodacom customers are able to switch to Crystal Mobile by changing their APN details.
Certain customers said they experienced issues connecting to the Crystal Web APN following the launch, with their Vodacom data being consumed when a session was initiated.
Crystal Web CEO Shaun Kaplan said if a client’s Vodacom data is being used, as opposed to their Crystal Web data, it is because they are not connected to the correct APN.
“There was an issue for a few customers when we initially launched where some contract customers were not provisioning over the Vodacom network correctly,” said Kaplan.
“This was widespread and didn’t only impact Crystal Web. However, the timing was certainly unfortunate.”
“This was resolved by Vodacom in a few days and there have not been any new issues since,” he said.
Kaplan said their mobile offering is a new product and they have identified that certain staff members are not “as comfortable with the support process as we’d like them to be”.
“As management, we personally noted these concerns and monitored for areas we can improve, and have already embarked on additional training for all client-facing staff in this regard.”
Check your APN
If users are experiencing issues with connecting to the Crystal Web APN or their mobile data not being used as expected, they can contact the ISP.
A guide for switching a device to the Crystal Mobile Data APN is below.
iOS 9 and 10
- Tap on Settings.
- Select Cellular.
- Select Cellular Data Options. (Ignore if using iOS 9)
- Select Cellular Data Network.
- Under Cellular Data, enter “crystalmobile” into the APN field.
- Under the MMS grouping, enter “crystalmobile” into the APN field.
- Under the Personal Hotspot grouping, enter “crystalmobile” into the APN field.
Android 5 and newer
- Open Settings.
- Under Wireless & Networks, tap on More.
- Select Mobile Networks.
- Select Access Point Names.
- Tap on the Plus (+) button to create a new APN.
- Enter “crystalmobile” into the Name and APN fields.
- Enter default into APN Type field.
- Tap on the More button.
- Select Save.
- Delete all other APNs.
Instructions for Android 4 and 4.1, and Mobile Wi-Fi Devices are available here.
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