Crystal Mobile APN Not Working

S

Sirus_the_virus

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Hi

Wanted to know who all signed up for this and is working on it? I have, switched APN but its still using of my normal account.
 
As well. Got an SMS about Commercial APN being activated, but still not sure about what is being used...
And nowhere to monitor usage either.
 
Same here.

Got the sms, changed all the APNs, but looks like regular Vodacom data is being used.

Also still waiting for the invoice. Shouldn't we have paid R1 for this month?

Is the client portal ever going to be working again?

This whole process has been handled very amateurish. Will rather cancel. R50/month saving is not worth this hassle.

Can just imagine what serious flak Afrihost would have gotten, should they have launched a new product this way.
 
Last edited:
Also got the SMS, added the APN but it's still using normal Vodacom data

In their email instructions, it says to delete all other APN's, but it's impossible to delete the default Vodacom APN without rooting your phone
 
In the same boat. I've contacted support a few times and they make it seem like things not working is news to them? Ughh...
 
Yeah. Their system does not work and they dont care. I logged a ticket last week about this and it was supposed to be escalated. Its mow Tuesday
 
After being very happy with CW as my ADSL provider, this mobile experience (or lack thereof) hasn't left a good impression at all.

Meanwhile, I cannot use Mobile Data on my phone for almost 1 week now. Kind of pointless, really.
 
Crystal Web Management said:
There should be no reason why your mobile account is "not working".

Please hop onto Live Chat - https://www.crystalweb.co.za/ or contact the support staff on 01000 35538 to resolve your connectivity issues.
Click to expand...

Soooooo, its just coincidental that everybody in this thread has the same issue and can see data going off their normal vodacom account...
 
Today i checked and seems on and off. Called support again and they couldnt really assist
 
Crystal Web Management said:
There should be no reason why your mobile account is "not working".
Click to expand...

I am glad you are so confident. Will you foot my bill for the Vodacom OOB shark if I turn on my mobile data this month? Now that we have your attention, would you kindly tell us how we can monitor our monthly usage?

Please hop onto Live Chat - https://www.crystalweb.co.za/ or contact the support staff on 01000 35538 to resolve your connectivity issues.
Click to expand...

Been there, done that. Issue is currently residing with Vodacom and awaiting Tier 2 feedback. Your move :)

If I sound a little hostile, I do apologize. I have, after all, waited a week to start using Crystal Mobile. I have also not used any cap so far for mobile data this month, which is slightly inconvenient. I know full well that MyBB is not a support channel, however it is a nice place to find out that our issues are not isolated.

And don't get me wrong, I love you guys as an ISP. I think it's awesome that this product is available (which is why I jumped on it first chance I got). But please, believing that your customers issues are impossible to happen is not a great response. Nor is the fact that there is no "Mobile Support" option on your Live Chat, nor are your Tier 1 staff equipped to troubleshoot it other than "have you tried turning it off and on again".

I get it, reselling a service means you are burdened with Vodacom's service levels and it doesn't allow for a lot of flexibility, which is perhaps why my chats so far have been vague with no promise of "when". I shall be patient while this is resolved, but your response triggered me a bit.
 
StevenC said:
I am glad you are so confident. Will you foot my bill for the Vodacom OOB shark if I turn on my mobile data this month? Now that we have your attention, would you kindly tell us how we can monitor our monthly usage?



Been there, done that. Issue is currently residing with Vodacom and awaiting Tier 2 feedback. Your move :)

If I sound a little hostile, I do apologize. I have, after all, waited a week to start using Crystal Mobile. I have also not used any cap so far for mobile data this month, which is slightly inconvenient. I know full well that MyBB is not a support channel, however it is a nice place to find out that our issues are not isolated.

And don't get me wrong, I love you guys as an ISP. I think it's awesome that this product is available (which is why I jumped on it first chance I got). But please, believing that your customers issues are impossible to happen is not a great response. Nor is the fact that there is no "Mobile Support" option on your Live Chat, nor are your Tier 1 staff equipped to troubleshoot it other than "have you tried turning it off and on again".

I get it, reselling a service means you are burdened with Vodacom's service levels and it doesn't allow for a lot of flexibility, which is perhaps why my chats so far have been vague with no promise of "when". I shall be patient while this is resolved, but your response triggered me a bit.
Click to expand...

How long was yours escalated to tier2?

Mine was done yesterday afternoon, awaiting feedback and slowly running out of data on vodacom.
 
I was told on Saturday on my first contact that it was being escalated.

Still no update =(
 
Yeah I am honestly not impressed with the service at this point. Tuesday afternoon they asked for my phone number to escalate, I have it to them.

Yesterday afternoon they asked for a screenshot of my APN settings to confirm that it is correct, I sent it. The email after that requested for my phone number again, I sent it. The email after that asked for a screen shot of my APN settings to confirm. Very confused.

I guess today they are going to ask me for my phone number again.
 
I suppose I don't get to complain about any service as I haven't received any service?

4 tickets and 1 week later, I have had not a single update.
 
Tried their live support.

After 20 minutes of waiting for them to try get an answer from Vodacom, I gave up and told them to mail me an update. Didn't get one.

Emailed them again this morning and said if its not resolved my end of the day, they must cancel the service.
 
I think I scared the rep off...

Anyways, checking in to comment that I too, haven't received any answer yet. This is not the CW I am used to, and I am fairly certain Vodacon is holding up the process. Resellers generally get a raw deal and makes meeting SLA (if such a thing exists for CW) troublesome when relying on the provider to pull finger. 1/3rd of the month in, and I have had to limit my smart phone's internet connection to at home or at work.

Regardless, it would be nice to have some clarity on this matter. How long till we get an answer? As it is Friday today, I don't see it happening over the weekend. Once we are finally up and running, where do we check our usage? Lastly, what compensation, if any, is planned as an apology to those affected? I planned my purchase around my data usage, which I am now not going to get to use in it's totality. I am told that this data doesn't roll over (why?), so the fact that I haven't been able to use it yet this month (and no sign yet of when I will be able to) makes this an exponential problem.
 
On email now:

We are still awaiting feedback from Vodacom on activation. Some of the simcards have been activated already.
Yours will be activated soon.

Kind Regards
CW Support
Click to expand...

But I got the sms stating the APN was activated.
 
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