Vodacom will refund subscribers hit by disappearing airtime and data bug
Vodacom is reimbursing subscribers who were affected by a billing issue on Monday night, the operator said on Twitter.
Customers took to social media last night, causing Vodacom to trend on Twitter, to complain about disappearing airtime and data.
Those affected by the billing bug complained about missing data and airtime depleting for no apparent reason.
Vodacom has committed to ensure that all affected customers will be refunded in full. On Tuesday morning, the mobile network said it had begun the process.
Vodacom said that all out-of-bundle charges incurred during the incident are being refunded, and that depleted bundles are being reinstated.
We are currently reimbursing customers affected by last night's billing issue. 1/2
— #VodacomTurns30 (@Vodacom) August 22, 2017
All related out-of-bundle charges are being refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience. 2/2
— #VodacomTurns30 (@Vodacom) August 22, 2017
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