Cell C is tackling two of the “major issues faced by data customers” – out-of-bundle rates and mobile data validity.
Cell C CEO Jose Dos Santos said the company will reduce OOB rates for prepaid customers on its lowest tariff plan to 15c per MB – effective 1 October 2017.
“Our 66c prepaid product already offers the lowest flat call rate of 66c per minute, now we have extended the value to the lowest out-of-bundle data charge available,” he said.
Prepaid customers can dial *147# and select option 1 to migrate to this plan.
“On the postpaid side, customers can take advantage of any of the Connector plans that cap the out-of-bundle data rate to 15c per MB.”
“The second challenge Cell C is addressing is the expiry of unused data, by allowing customers to extend the validity of their data bundles by purchasing a new bundle before the current one expires,” said Cell C.
From 20 September, customers can extend the validity of their data bundles by purchasing another data bundle.
On the 10GB, 20GB and 30GB data bundles, Cell C has also extended the validity period from 30 days to 90 days.
“On the contract side, and effective from October 2017, SmartData customers will automatically have unused data carried over into the next month – effectively extending the validity from 30 days to 60 days.”
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