Cell C has confirmed on Twitter that it is experiencing a network outage due to Eskom load-shedding.
Many Cell C users took to Twitter and Down Detector to report network downtime, with users in Gauteng, Cape Town, George, and Mpumalanga complaining of having zero service.
Users on Cell C-backed MVNOs – such as FNB Connect – also reported that they were not receiving any service.
Tests by MyBroadband with a smartphone using a Cell C SIM revealed that there was no service in the Centurion area.
The image below shows one of many tweets from Cell C support on Twitter explaining the downtime.
Fixed-LTE completely down
Fixed-LTE customers who have ISP packages that run on Cell C’s network have also been told that there is a “national outage” on their services.
Cell C’s network team were said to be working to restore normal service as quickly as possible.
Data centre problems – Cell C
Cell C told MyBroadband it is aware of a problem at one of its data centres that is affecting the voice and data services of customers.
“Technicians are working on a resolution to the problem. We apologise for the inconvenience caused and will continue to provide updates on the situation.”
Cell C users on Twitter
Users were quick to complain on Twitter about the downtime.
Users reported that despite being in areas which were not affected by load-shedding, the network was down for them.
Down Detector saw a massive spike in Cell C downtime reports from after 10:00 this morning.