Cell C network down due to load-shedding

Cell C has confirmed on Twitter that it is experiencing a network outage due to Eskom load-shedding.

Many Cell C users took to Twitter and Down Detector to report network downtime, with users in Gauteng, Cape Town, George, and Mpumalanga complaining of having zero service.

Users on Cell C-backed MVNOs – such as FNB Connect – also reported that they were not receiving any service.

Tests by MyBroadband with a smartphone using a Cell C SIM revealed that there was no service in the Centurion area.

The image below shows one of many tweets from Cell C support on Twitter explaining the downtime.

Cell C


Fixed-LTE completely down

Fixed-LTE customers who have ISP packages that run on Cell C’s network have also been told that there is a “national outage” on their services.

Cell C’s network team were said to be working to restore normal service as quickly as possible.


Data centre problems – Cell C

Cell C told MyBroadband it is aware of a problem at one of its data centres that is affecting the voice and data services of customers.

“Technicians are working on a resolution to the problem. We apologise for the inconvenience caused and will continue to provide updates on the situation.”


Cell C users on Twitter

Users were quick to complain on Twitter about the downtime.

Users reported that despite being in areas which were not affected by load-shedding, the network was down for them.

Cell C


Down Detector

Down Detector saw a massive spike in Cell C downtime reports from after 10:00 this morning.

Cell C


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Cell C network down due to load-shedding