Telkom Mobile network downtime

Many Telkom Mobile customers have reported experiencing network problems this evening, with no data throughput and slow connection speeds. Telkom fixed-LTE services are also reportedly affected.

Customers took to Twitter, the MyBroadband Forum, and Down Detector to post complaints about problems with their mobile data connections.

The problems appear to be country wide, and started between 18:00 and 19:00.

MyBroadband has also received emails from Telkom customers about their mobile services being down.

Router failure

Telkom told MyBroadband that one of the service routers in its Pretoria exchange went down, which impacted Telkom mobile data services.

“The service was restored at around 01:30,” said Telkom.

It must be noted that Openserve fibre has not been reported as affected by the downtime.

Telkom Twitter

A tweet from Telkom about the downtime is shown below.

Telkom

Down Detector

The graph below shows the big increase in complaints about Telkom from around 19:00 on Friday, 7 December.

The map below shows areas from where complaints about Telkom Mobile downtime were received.

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Telkom Mobile network downtime