BlackBerry problem update web page launched

A service information web page has been created to keep Blackberry customers updated on progress in resolving connectivity issues, Research in Motion (RIM) said on Wednesday afternoon.

“We will be updating this web page with the latest news about the restoration of the Blackberry service,” RIM said in a statement.

The web page could be found at za.blackberry.com/serviceupdate/.

RIM said resolving technical difficulties that interrupted the Blackberry service for the past three days was “our number one priority”.

The company assured Blackberry users it was working night and day to restore the services and apologised for any inconvenience.

Earlier, a tweet from Blackberry said a core switch failure was behind the popular messaging devices’ silencing.

“Message delays were caused by a core switch failure in RIM’s infrastructure. Now being resolved. Sorry for inconvenience,” the brief message on Twitter read.

According to reports, the failure affected the service’s Europe, Middle East, Africa, India, Brazil, Chile and Argentina services.

“It’s the worst nightmare situation. The initial system failed and the back up failed,” Mvelase Peppetta, staff writer for technology analysts Memeburn explained.

But, said Peppetta: “They are slowly but surely bringing back services.”

The outage cut around two million users in South Africa from their facebook, internet and e-mail connections, in addition to the popular free messaging service.

The phone dialling and SMS services remained active.

The system crashed on Monday, but was later restored, only to falter again on Tuesday afternoon.

Peppetta said many once-loyal Blackberry users, like himself, were seriously considering moving to phones with other operating systems.

“It been very much of a lesson on how much South Africans rely on mobiles to access the internet.”

Arthur Goldstuck, head of technology researchers World Wide Worx described the past few days as: “A wake up call about being dependent on one device or service for connectivity.

“When we are dependent on the internet, any outage can have a major impact on work and social life. And when it’s a long outage, it’s going to have a major impact.”

Blackberry accounted for about 70 percent of the smart phones in South Africa, with Samsung and Nokia trailing, he said.

Goldstuck did not hold the local management of Blackberry responsible, saying it was under strict control of the United Kingdom office.

He predicted the crisis would probably spell the end of the company’s leadership, which had been pressured to change for some time.

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BlackBerry problem update web page launched