Sanral said today (3 December 2013) that there are no problems with the e-toll registration website. This statement followed reported problems in accessing the site this morning.
“The e-toll website is continuously monitored and tested to ensure it is always functional and available to Sanral’s clients,” the organisation said in a statement.
“Our investigation revealed that people who were struggling this morning were experiencing typical problems experienced on websites that have financial transactions options.”
Sanral said that it is either personal security computer settings or firewall programmes that prohibit the use of these type of websites.
“We advise people to alter their settings and accept the e-toll website as a secure site. By accepting the e-toll website as a secure site on the personal computer settings, it will allow the user to gain access to the e-toll website for registration,” said Sanral.
“We would like to affirm [Sanral’s] commitment to customer service and would like to assure users that all registration channels are monitored on a continuous basis to ensure optimum availability and service to its customers.”