Telkom was hit by a DDoS (Distributed Denial of Service) attack on 12 January 2017, which affected some Telkom Internet customers.
“Telkom immediately took the necessary steps on the network to alleviate the impact to customers,” said Telkom spokesperson Jacqui O’Sullivan.
Telkom’s contact centres advised affected customers to resolve the issue by terminating and re-establishing their PPP (Point-to-Point Protocol) connections so that they are assigned a new session on the network.
Affected customers could either power cycle their router or modem – power off and back on again – or disconnect an existing client connection and re-establish a new one.
“We are confident the necessary actions have been taken and will continue to monitor our network in the best interest of our Internet customers,” said O’Sullivan.