Unhappy ADSL users join forces

The site administrators say Myadsl received over 22 000 hits in the first 10 days, with traffic growing this week to more than 21 000 hits a day.

The greatest dissatisfaction mentioned by users is with the monthly limit of 3GB. A poll on the site indicates that 90% of the nearly 300 respondents do not approve of the limit, while reports in the media indicate that many of the roughly 4 000 ADSL users in SA feel that 3GB a month is inadequate. As some users have found, the minute they exceed the limit, their Internet connection becomes so slow that it is virtually non-existent.

Many users are also unhappy with the cost of the service, especially considering the unimpressive connection speeds being achieved. Subscribers say the limited international bandwidth available to ADSL users means that a 56k modem is just as fast as ADSL during peak hours.

The Myadsl site states its aim is to try to force Telkom to provide a better ADSL service. However, Myadsl spokesman Rudolph Muller says it will not be an easy task to improve the service. He says Telkom has exclusive ownership through legal privilege of the telecommunications industry, and practises exclusive control.

Muller says if bringing the problem out into the open fails to yield results, stronger action will have to be considered, although he is confident Telkom will cooperate in resolving the issues surrounding the ADSL service. Muller says Telkom is obviously going to lose some revenue and users if the service is not improved soon.

Aggrieved Telkom ADSL users can read the latest news on ADSL issues by visiting the site and clicking on the News link, or share their views and experiences with fellow users by clicking on the Forum link.

Telkom says it is aware of the issues raised on the Web site and will be engaging with users and interest groups once all the concerns have been considered.

Andrew Weldrick, Telkom senior manager of media relations, points out that ADSL is not aimed at high-volume users, and says the 3GB limit had to be imposed because of a small group of users retarding the service for average users.

Weldrick says end-users should assess their requirements carefully, and if high-volume downloads are important to them, they should look at more appropriate solutions such as ISDN or leased lines for which the correct bandwidth may be allocated.

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Unhappy ADSL users join forces