ADSL problems continue to frustrate users
ADSL users from various regions have reported faults with their service, and many are very frustrated with the long waiting period for problems to be resolved.
One user has reported that his service has already been down for over three days, with no clear indication on when the problem will be resolved.
Telkom said that the continued power outages are affecting their customers’ telecommunication services, and that they are taking pro-active steps to alleviate the situation.
In a press statement Telkom advises its ADSL customers of the following:
“Should the modem not synchronize, it is advisable to power it down by unplugging it from the power source for at least 60 seconds. The modem can then be reconnected and tested for synchronization.”
Telkom is however not alone when it comes to ADSL problems. Many Internet Solutions (IS) customers are complaining about constant international connectivity problems.
The latest problem occurred just after lunch yesterday, and angry customers voiced their frustration on the MyADSL forums during the outage.
The lack of reliability of the IS ADSL service is causing major user discontent, but the advantage of a fixed IP and uncapped offering is of great value to many business customers.
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