ADSL problems continue to frustrate users

someone i know had a problem with his ADSL line yesterday. techie came out and fixed the problem within a few hours of reporting it.
 
adsl

my one line has been down since monday morning. telkom says "you are 240th in the queue and only 10 technicians in that area" ? like the entire durban?? shees. anyway life goes on after adsl .
 
Happened to me yesterday. Was in a I'm-going-to-fscking-break-something mood. So I rather shut down everything, router included, and watched a movie. Came back, restarted everything and it worked fine again.
 
yep, there absolutely nothing you can do, whether you log a call or not, call and bitch about it, or not, it has no effect on how long your line wont work, so just sit back and relax till the little green light comes on again....
 
get a rebate

Last year my adsl went down for four days. Called Telkom customer service and told them I wasn't willing to pay for those four days. After a week of calling and reminders etc I heard nothing more and thought (as usual for Telkom) that was it.

However, when I got my next bill I almost fell over when I noticed a credit for adsl to the value of approx. four days.

I suggest everyone else does the same.
 
you propably spent more time on the phone, wasting time you could've been doing usefull things, which cost you more money than the measily R40 or whatever theyc redited you for?
 
you're wrong there Albert

Got more than R100. Total time spent on the phone probably 30 mins.

So what did I achieve? Got some cash, hit Telkom where it hurts (pocket), stood up for a principle. But, hey ho, if you wanna be the average SA consumer who moans constantly without taking some kind of action, no matter how small, then you deserve crap service.
 
You are lucky i got my ADSL on 20 Nov last year on the 28 of november my line died after maybe 10 or 15 phone calls they fixed it on the 13 of december!
 
ssr said:
Got more than R100. Total time spent on the phone probably 30 mins.

So what did I achieve? Got some cash, hit Telkom where it hurts (pocket), stood up for a principle. But, hey ho, if you wanna be the average SA consumer who moans constantly without taking some kind of action, no matter how small, then you deserve crap service.
Click to expand...

i agree on that boet, i had a couple of huge fights with companies trying to get away with "we are big and you are small" nedbank paid me out about R2500 for "inconvenience" with my c/card. i had a fight with absa for 7 months about R100 that went of my account twice. only way is to give them as much s**t as possible over everything they do wrong. i dont pay the telkom bill so really i just want my service on. :)
 
I registered a complaint with telkom **ark050206 on 5 feb regarding the problem of disconnections with my adsl line. After several follow ups with them I discovered on 14 Feb that the complaint was resolved and CLOSED! I informed them that this was not true and had to reregister a complaint -**ark140206 - and after several discussions with one Charl Olivier of SAIX he confirmed that the problem was not my modem or at the SAIX end however the line was probably faulty.

After waiting usually 30 minutes at a time to get through to the help line 0800375375 to check on the progress (I do this daily) I get the usuall bussword from them your complaint had been escalated - but still I do not have a proper connection.

I have proof from my service provider and up to today (23 Feb) I have had 417 disconnections for the month of February this is totally unacceptable service from a monopolized organisation!!

I'm sure that I am not the only one who has had similar problems with Telkom!! and its about time thier lack of service was again exposed
 
Last edited by a moderator:
ja i have sympathy for you, go through same thing also. the call centre is really a disgrace. how hard can it be to put the fault logging thing online? so you can see the status? not that the status change ever but hey its nice to see :)

the escalate thing is also a big waste of effort. they escalated my one fault about 30 times. now how many "levels" is there?? i dunno, maby there is a reason to pay more for diginet.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X