Neotel network problem
Neotel network users have reported experiencing network problems since early yesterday evening.
MyBroadband forum users and customers using Neotel’s services have reported severe degradation of the provider’s data service this morning.
One Neotel customer has indicated that the problems may have started as early as 19h30 last night (26 August 2010).
Dr Angus Hay, Chief Technology Officer of Neotel, explained what happened:
“Neotel experienced poor performance on some Internet services, localised in areas of Northern Johannesburg, between 03:00 and 13:00 on Friday 27 August.
“While there were no specific cable or equipment failures, the problems were traced to an uncommon software issue on core and access Internet infrastructure fed from the Megawatt Park point of presence.
Various customers in Johannesburg were affected, including some connected to Neotel’s metro fibre network, as well those making use of a number of wireless base stations on the same network.
Partial service was available throughout the incident, with full service being restored in phases.”
Neotel network problem << Comment and views
Loading ...