SEACOM downtime explained

Numerous South African ADSL subscribers were left with slow international connectivity last night, brought about by a failure on the SEACOM cable system.

MWEB informed their subscribers that both their SEACOM links were offline and that they were on failover to WACS. “We have enough capacity on WACS to keep you up and running, but obviously the p2p guys will feel the pinch a bit in the interim,” MWEB said via its social media channels.

SEACOM explained that some of their customers experienced a service-affecting outage beginning on the evening of Tuesday, 11th September, due to a power failure in London. This power failure affected partner backhaul equipment at one of the SEACOM London data centres.

“SEACOM reacted immediately to work with our partners in London to resolve the issue. The issue was resolved within three hours, and all customer circuits are back up and stable,” the company said in a press statement.

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SEACOM downtime explained