Surprising telecoms satisfaction rankings

The latest HelloPeter statistics show that 8ta had the best compliments ratio of telecommunications providers in South Africa, followed by Telkom and Neotel.

HelloPeter, the largest online customer service website in South Africa, allows consumers to post complaints and compliments about companies.

The website’s industry ranking feature lists companies according to a compliments/complaints ratio. This ranking gives an overview of the overall satisfaction of the company’s customers.

According to HelloPeter, 8ta has the highest compliments to complaints ratio at 8%, followed by its parent company Telkom at 6%. Neotel ranked third at 6%.

Curiously the all the large telecoms providers ranked lower than the industry standard of 11%, as shown in the graph below.

HelloPeter telecoms rankings
HelloPeter telecoms rankings

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Surprising telecoms satisfaction rankings