Telkom, Consumers and the CCC

Tommygun

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First off Im posting here because more people seem to bother with this section than the Telcoms liberalisation page and Telkom and the CCC appear in the news section prominently so it seems apposite.
My head is still reeling somewhat since returning from the CCC meetings in Jhb so Im glad there have been a number of summaries here becase despite actualy being there and cross examined be Mr Maritz SC im still unsure as to what actually happened.
I must firstly give a big shout of thanks to TAG (Telkom action group) who have said they will cover the cost of my airfair to Jhb which obviously is great for myself (being unemployed) and other consumers who might want to take action and require help in the future.
Massive thanks to Debbie2 also who was good enough to support me and was present throughout the case and on the days prior. Lastly, a shout to Dominic who I bumped into and gave me sanguine (but unfortunately brief advice.)
I should maybe set the scene that we walked into. A smallish conference room with a table set up for the panel, a table for complainent (me) and Mr Maritz SC ( I made a point of siting right next to him) facing the comittee and behind us room for an audience and Mr Maritz' support team of about 6 other weasle like rodents in sharp suits and hair loaded with 'product'. Throughout proceedings the weasles were flicking through textbooks so large as to be able to kill an elephant with and handing Mr Maritz scraps of paper covered in legalise. The weasles also thought it highly amusing I was a game player and when I mentioned that Telkom were trying to keep this country in the Darkages I heard them mutter "Isnt that a game?".
Briefly...
My point was that local bandwith should not be subject to a cap.
Unfortunately all my great ideas on how to attack Telkom came after the case but it was not a total loss and Telkom are by no means invunerble and I do think I had SC on the ropes once or twice or at the very least annoyed the hell out of him. I heard rumour that their services cost Telkom R250,000 for the day.
The bottom line was that Telkom lied in their submissions to the committe and the fact that I personaly had never been capped by Telkom meant that all my arguments were supposition and heresay. I wanted to bring Debbie2 and my father in to explain that they had been hardcapped but was told that that was trial by ambush and it would prejudice Telkoms case, I submitted that I wanted to prejudice Telkoms case.
I think some precidents have been set though. SC Maritz argued that the best interpretation of section 3.4 of GG 29141 was that
That a subscribers local bandwidth usage may never be capped, i.e. cut-off or restricted, but that both local an international bandwidth usage may be counted and may accumulate for the purposes of calculating the total bandwidth usage thus determining when the cap (which is to be imposed only in respect of international bandwidth usage) is reached.
I was very happy with this interpretation and submitted I did not want to impose sanctions or penalty, i just wanted Telkom to comply. I finished off with asking what the comittee thought was the intention behind the regulations of 3.4 and that if the regulation was revisited the intention would be obvious despite being badly written.
The bottom line was I would have had a much better case had I been capped. Because this was not a class action it was all down to my personal experiences.
I think keeping the objections limited to one objection at a time is the way to go and gives Telkom far less wriggle room.
I would say next step should be a class action from all Telkom subscribers who have been hard capped at least once and I know there are many of you.
The case has not been ruled on yet and I still have a 2% hope it may go our way. That said Im certainly not going to stop and must now try to get hard capped.
Once again a big shout of gratitude to TAG (Who came through at the last moment without me asking), Debbie2 (who asked on my behalf) and to Dominic and also to Alcos (whos legal advice I should maybe have listened to but maybe should have been involved from an earlier date). Thanks too for all your private support, let the fight continue, dont think you are totaly disempowered, individuals do have the power to be a thorn in the side and certainly cost them money (and unfortunately enrich lawyers).
I will post an MP3 of the proceedings (untill my battery died) for those who are interested.
 
I wanted to bring Debbie2 and my father in to explain that they had been hardcapped but was told that that was trial by ambush and it would prejudice Telkoms case, I submitted that I wanted to prejudice Telkoms case.
LMAO! :D :D

Nice one!
 
I wonder why Telkom are fibbing about the hard cap - I know of two businesses that have come to a grinding halt, one of them is so pissed they are going to take action
 
If I've never been capped, please can some explain the mail below?

Dear subscriber


According to our records your total usage as at [2006-9-28 00:00:01] has reached and exceeded the threshold for the overall service.

Username : [email protected]

Uploaded : 545.10MB
Downloaded : 11.72GB
Combined Total : 12.26GB
Service threshold : 3.00GB


Reaching the threshold has resulted in your username being disabled from our network of services until the 1st of next month.

Your actions have resulted in your username being added to our list of high-end users and repeated behavior of this nature could result in an overall blacklisting of services from TelkomInternet.

Should this not be the case, you are most welcome to mail
[email protected] with your concerns.


To unsubscribe from this reporting service or to view your online usage graphs, go to http://adsl.telkomsa.net


Warm regards
 
bekdik said:
If I've never been capped, please can some explain the mail below?
I'm guessing that they will argue that you have been thresholded not capped.:sick: Clearly thresholding is different since it is more difficult to spell.
 
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I wonder why Telkom are fibbing about the hard cap - I know of two businesses that have come to a grinding halt, one of them is so pissed they are going to take action

They were weaseling. No doubt in another hearing they might say something completely opposite, just depends on the legal objective. Lying is fine from what I can tell.
 
They were weaseling. No doubt in another hearing they might say something completely opposite, just depends on the legal objective. Lying is fine from what I can tell.

In the context of our laws, isn't it possible to refer, or use the findings of a previous court session?

If this can be done, and those capped businesses can refer to Tommygun's session, then things will get interesting.

Telkom say this then that, there is absolutely no consistency.
 
wish u guys could video record these with cells or something.
 
I'd still be interested in that MP3 recording whenever it's available. :)


"That a subscribers local bandwidth usage may never be capped, i.e. cut-off or restricted, but that both local an international bandwidth usage may be counted and may accumulate for the purposes of calculating the total bandwidth usage thus determining when the cap (which is to be imposed only in respect of international bandwidth usage) is reached."

I don't understand why you were very happy with this interpretation. Did you assume that "never being capped or restricted" would mean free? This was the worst possible interpretation imo, nothing is coming out of this when they implement it. It's just a local only account that you have no control over, charged at any rate Telkom wants. I suppose it will encourage a small amount of local traffic with average users.
 
How small do you want the MP3? Im just playing around now and at 32bit its 81MB. I need to play around and cut out the lunch session ...although I need to listen carefully as SC Maritz and his 6 cronies were in the roomn talking before I came in and they may have let something slip...Two problems are at the begining I had the device (usb key thing) lying on the mic but it was a pretty dull period and the end, the baattery died after 5 1/2 hrs. Let me edit and shrink some more..maybe 2 versions, edited and un edited.
 
If 32kb is enough to hear voices then it's fine. Still pretty big, would have been nice if it came before the end of the month and new cap. :p No problem though, I'm interested in hearing how they sound for some reason.
 
Once again a big shout of gratitude to TAG (Who came through at the last moment without me asking), Debbie2 (who asked on my behalf) and to Dominic and also to Alcos (whos legal advice I should maybe have listened to but maybe should have been involved from an earlier date).

Yes, I think I should have got involved earlier. My apologies for not having done so. In fact, though, I hadn't been participating very actively in the MyADSL forum for some time and only got to hear about your ICASA complaint (from Debbie2) at the last moment. I will make a point of following what is going on here more actively from now on.


I wanted to bring Debbie2 and my father in to explain that they had been hardcapped

In fact, Debbie2 was staying with me and my partner Sian Alachouzos in Jo'burg at the time at which she was "hardcapped", and the account which got "hardcapped" in her case was actually mine/Sian's! So if anyone needs evidence of this "hardcapping" for (e.g.) the purpose of any future complaint, I will be happy to oblige. And, hopefully, the fact that I am an advocate may actually assist by adding a little weight to my evidence! We were, in fact, unable (after the cardcapping) to access any Internet address at all --- local or international --- and were unable even to ping Telkom!


Michael Alachouzos
 
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The best thing to do would be to insist on using the international norm when referring to "uncapped". This would mean flat rated to high usage. I would consider a flat rated service uncapped even if it caps out at 300GB.

Well, the ideal situation would be to have loads of competition to Telkom as uncapped broadband would be a natural outcome from such competition.

In the meantime well done all those involved in the CCC effort. The odds are against us and I will be very surprised if Telkom doesn't win this one hands down as they always tend to do...
 
*separate issue - shouldn't Alacos' intro text also be shown to be a Legal Beaver - like dominic?
 
Good idea, BobbyMac.

I sent a "PM" to rpm, drawing his attention to your suggestion, and I see that my intro tag has already been amended accordingly.

Michael Alachouzos
 
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