Good Day,
If what you say is true - and searching around the internet leads me to believe that it is not - then why don't you communicate this with your users? Why is it that every single South African forum thread about HTC Android updates has someone complaining about the communication from Leaf and their promises that are not kept. All of these users love their HTC Androids, but they are completely jaded by Leaf's terrible customer support.
If you are testing the 2.2 update, then make an announcement to this effect, apologize to users for the wait and set a release date. This is a simple PR exercise, and yet Leaf manages to mess this up. Some quotes from various forums regarding Leaf:
"Okay, the Desire is confirmed for a Froyo update later this year...awesome news! Now knowing Leaf, that might mean if I get my contract in October as intended, it should be ready for my Desire by the time I upgrade again in late 2012
Yay!"
"I'm very happy with the Froyo I have on my Desire - no thanks to Leaf."
"I personally will either bug Leaf 24/7 for the release, and get them to promise, or just DIY the update."
"Be it for the fact that Leaf have proven to be trustworthy with but 1 thing....taking forever to update things after the rest of the world has been updated. I wonder what it would take to get another company to become the official distributors of HTC in South Africa, a company way more capable. We need it here, but as they are the only people doing it officially, there won't be any competition except from the rogue market."
"Couldn’t expect any less from LEAF."
"I checked, yet again, and still cannot find the update! – FRUSTRATING! Their service / support really sucks!"
"Please HTC, give Leaf the boot and give as a supplier with integrity – one week, to weeks, African time!"
"I agree, please get rid of LEAF, they suck. never have stock for parts, and crap service."
"What a lame excuse, how long have they known about hero 2.1 update and only now they talk to the service providers"
"I love HTC and Android so my next phone will have to come from outside SA. I have had it with Leaf."
"We are all fed up and horrified with how these matters are handled. It is a joke, Leaf Vodacom HTC… to them it seems we are gullable idiots that will blindly just buy a new dog for it’s leash. I am sorry, I’d rather just make the shift to the evil iPhone next upgrade. At least you know what you are in for and only have to complain to your service provider should there be issues… one is better than three. All of them treating us like mushrooms by keep us in the dark and feeding us bull s**t."
And so on and so on. Even on hellopeter.com, the number of complaints far exceed the number of compliments. Over the last year, 71 complaints and 7 compliments. What kind of a company is this?
As I mentioned in an earlier, Leaf's MD was quoted as saying the the FOTA updates would be done months ago. Since then there have been no press releases or postings of any kind giving users an update. What kind of a company is this? One that just collects a markup on imported phones?
I wait in earnest for a response.
