Derrick
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SAA is once again in the dog box, this time over their failure to compensate people during the 2005 strike that caused numerous delays.
Michiel Spaapan has started a website called www.saastrike.co.za and is urging people who were affected over the period of 25 July 2005 to 03 August 2005 to join the class action law suit.
The trick is that you need to have been delayed for 4 hours and still have proof (in the form of a boarding pass or communication with SAA).
According to Spaapan he had to wait 4 days before they organized an economy class (he was originally booked for a business class flight) seat back to Cape Town from Berlin.
EU law states that passengers who are delayed for more than 4 hours are entitled to compensation. The compensation is set out according to the distance of the trip so for flights over 3500 kilometers you should get 600 Euros a day, for 1500-3500 km trips it’s 400 Euros.
Not only did SAA fail to compensate they also failed t provide accommodation saying that he spoke Dutch and surely had Dutch friends he could stay with, reported IOL (http://www.iol.co.za/index.php?set_id=1&click_id=13&art_id=vn20070709001050613C722265 ).
The SA airline has been struggling over the last few years to make a profit and is facing increasing pressure from government to pull up its socks.
It’s good to see that consumers are also starting to get involved. SAA will have to brush up on their adherence to international laws in order to prevent similar law suits of this nature in future.
To view and interview that MyVideo did with Michiel Spaapan go to:
http://www.myvideo.co.za/video/class-action-case-against-saa
Michiel Spaapan has started a website called www.saastrike.co.za and is urging people who were affected over the period of 25 July 2005 to 03 August 2005 to join the class action law suit.
The trick is that you need to have been delayed for 4 hours and still have proof (in the form of a boarding pass or communication with SAA).
According to Spaapan he had to wait 4 days before they organized an economy class (he was originally booked for a business class flight) seat back to Cape Town from Berlin.
EU law states that passengers who are delayed for more than 4 hours are entitled to compensation. The compensation is set out according to the distance of the trip so for flights over 3500 kilometers you should get 600 Euros a day, for 1500-3500 km trips it’s 400 Euros.
Not only did SAA fail to compensate they also failed t provide accommodation saying that he spoke Dutch and surely had Dutch friends he could stay with, reported IOL (http://www.iol.co.za/index.php?set_id=1&click_id=13&art_id=vn20070709001050613C722265 ).
The SA airline has been struggling over the last few years to make a profit and is facing increasing pressure from government to pull up its socks.
It’s good to see that consumers are also starting to get involved. SAA will have to brush up on their adherence to international laws in order to prevent similar law suits of this nature in future.
To view and interview that MyVideo did with Michiel Spaapan go to:
http://www.myvideo.co.za/video/class-action-case-against-saa