Plasma TV nightmare

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DarkDenim

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Samsung Plasma TV nightmare

My 4 month old Samsung PS50C430 has been showing 'snowy' green dots for the past month. This was only on my DSTV connection till last night when it showed up on my media player (HDMI) connection, with solid red dots in dark scenes.

I purchased the TV from Makro; can I return it for a new unit?

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Updates:

20110322 09:05 - Problem reported; waiting for a product specialist to call me.
20110322 11:51 - Received a call from the PS who informed that the set needs to go in for repairs. Awaiting call from service agents.
20110323 - Nothing.
20110324 - Nothing.
20110325 - Nothing.
20110328 - Received calls from both Samsung and repair agents after submitting a complaint on HP. Set will be collected tomorrow at 12:30
20110329 12:30 - No show. Waited till 13:00.
20110329 14:00 - Called repair agents and they couldn't explain why their driver didn't show up. Promised to call me back. No call as at 16:00.
20110401 12:30 - TV collected for repairs.
20110408 - Called Advanced Electronics (Samsung repair agents) four times, between 11:00 and 16:00, and phone was not answered. Possibly wrong number.
20110411 10:15 - AE are waiting for a new panel from Samsung (ordered 20110401). Spoke to Berry from Samsung who couldn't get hold of parts dept. He said I should expect a call from them today.
20110413 - Panel delivered and set repaired
20110414 10:00 - Received a call from Samsung informing me that the set has been repaired and Advanced Electronics will arrange delivery.
20110414 12:50 - Received call from AE to arrange delivery time.
20110414 14:00 - Set delivered and working flawlessly!
 
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DarkDenim said:
My 4 month old Samsung PS50C430 has been showing 'snowy' green dots for the past month. This was only on my DSTV connection till last night when it showed up on my media player (HDMI) connection, with solid red dots in dark scenes.

I purchased the TV from Makro; can I return it for a new unit?
Click to expand...

Probably be sent for repairs.
 
They will not give you a new set. The refund/exchange only works for the 1st 14 days of purchase. They will send it to Samsung for repairs.
 
Bummer. It's gotten worse since this morning even though I hardly used it today (just returned home now) :(
 
DarkDenim said:
My 4 month old Samsung PS50C430 has been showing 'snowy' green dots for the past month. This was only on my DSTV connection till last night when it showed up on my media player (HDMI) connection, with solid red dots in dark scenes.

I purchased the TV from Makro; can I return it for a new unit?
Click to expand...

welcome to my nightmare, here was one of my repies to another thread, be warned when buying a samsung

NBS said:
Best after-sale service my @ss
Like you might know, I have the Samsung 42” C430, i bought it last week Desember, last month the 11th Samsung sent out a technician to come and fetch my plasma for repairs, not once did I get a call from them updating me on the status of my plasma, each week I had to call, and each week I received the same update “waiting for parts”. Samsung’s policy says after 21 days they have to replace the whole unit, so after 21 days I call them again and the service centre says that’s fine they will replace it, they dropped off the broken plasma at my house and told me to take it back to the place I bought the plasma

So I call the place I bought it and ask them if I can bring it back as per Samsung, the guy says no he needs a written letter before he can exchange it, so I call Samsung again and they said no, it’s just an misunderstanding, I can take the plasma back with my reference number and they will exchange it, so 4pm I went to the shop with the plasma (40km one way), I arrived at the store and told the guy what Samsung told me, I give him the reference but he refuses to exchange, I call Samsung from the shop, all of the sudden it has to approved at the VOC department and it can take around 7 days, so I blew a casket and told them what the agent told me and I can just give the shop my reference, after a long apology the lady from Samsung tells me they will mark it as urgent and she promises the letter will be there the next day and I can exchange

Next day I call Samsung and ask them how far the letter is, now apparently they are waiting for forms form the shop, I call the shop and they tell me they have not had any contact from Samsung.
I call Samsung again and they tell me they are waiting for the job card, so I email them the job card because I did not want more mis-Communication, I get a read report but not a single response for either party, I try calling, but after holding for 30minutes (I timed it) I hung up

The next Monday I call again and the lady says she received the letter and I can just take the plasma in for an exchange, I call the shop and ask them if it’s okay, they said he did not receive anything and can to do anything, so I called Samsung again, then the lady said I have to be in the shop before the email can be set, so again I drove all the way there, we called Samsung in the shop, after 1hour the guy at the shop told me to just take the new one, we were still waiting for the email from Samsung

So this whole exercise cost me over a moth without a plasma, no cricket WC, no Super15, 160km I had to drove up and down because Samsung and the shop could not communicate with each other, I promise you I probably called Samsung 20 – 30 times, and im the client….
Now if this is good, or the “best after-sales service” like you put it, then I don’t want to know how bad poor after-sale service is
Click to expand...
 
@NBS - I'm very worried. I'm going to ask for a loan unit because I can't be without a TV for an entire month. I should've bought that Sony 46-inch LCD instead :rolleyes:
 
PostmanPot said:
Can't agree with that logic. It too could have packed up. ;)
Click to expand...

Yes, it probably could have, any brand can pack up at any time, the difference is the after sale support, and out of the whole experience i can state Samsung’s after sale service is really really bad

If I knew back then what I know now, I would have gone with LG

nb. Just a side note, my new replaced Samsung has already started giving me green dots across the screen, i then have to switch it off and back on, its 2 weeks old, i really don’t have the energy to go through the whole episode again
 
Too many assumptions being made here.

Speak to upper management at Samsung, they'll sort you out. If you can't find those details, I suggest contacting CRT (Google them), might be a good starting point. Also the usual Makro, Game, etc.
 
Postman I agree that things can go wrong regardless of brand. It is NBS's experience that worries me. I have five Samsung appliances (purchased 2 years ago) and they've never given me problems.

20110322 09:05 - Problem reported; waiting for a product specialist to call me.
20110322 11:51 - Received a call from the PS who informed that the set needs to go in for repairs. Awaiting call from service agents.
 
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DarkDenim said:
Postman I agree that things can go wrong regardless of brand. It is NBS's experience that worries me. I have five Samsung appliances (purchased 2 years ago) and they've never given me problems.

20110322 09:05 - Problem reported; waiting for a product specialist to call me.
Click to expand...

please keep us updated, if you receive better service, please post here who you called and how everything was handled :)
 
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