Had a look at my Vodacom statment...

The_Ogre

The_Ogre

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Apparently my wife's phone downloaded R3 494.34 worth of data from 01/01/2012 to the morning of 03/01/2012.

This is on a Wildfire with about 500megs free on it memory card. I know this because she always asks me to delete the videos my daughter records.

Now, bear the following in mind:
- when at home her phone automatically uses the wifi from the router at home
- when she's at home there's no need to use her phone for FB, twitter, etc as she uses the PC, laptop
- her phone was softlocked until the morning of the first, so that is how I'm certain of the period
- I put a limit on her phone to prevent her from making me bankrupt (which I know is not bulletproof)
- The first and second were holidays and we spent the whole day at home, so the phone was using wifi for its data

Now, Vodacom, how is it that I can owe you that much money???

I don't use itemised billing on her line as I don't want to feel like I'm spying on who she's calling.

Occie, VodacomData, anyone? Help!!!
 
I think its R17 odd, but would they issue me one for last month?
 
Good luck lodging a dispute (i did this 3 times for the same problem).
I also received a data bill for R450. I have a Blackberry. I don't stream. I don't download. I just browse.

The only answer I get from vodacom after complaining on the vodacom website, the customer call centre and hello peter, is that they have verified the data has come from my handset and the billing will be not be waived.

So I ask you, on a contract with FREE internet browsing, how am I being charged for this?
 
I don't know how it could be her phone. There are 350 odd downloads of 5 odd megs each. No normal phone would do that??? And on top of it all it all happened within 64 minutes. This is over 1.7 GIGs of data!
 
grav80 said:
I don't know how it could be her phone. There are 350 odd downloads of 5 odd megs each. No normal phone would do that??? And on top of it all it all happened within 64 minutes. This is over 1.7 GIGs of data!
Click to expand...

Apps with auto updates?
 
grav80 said:
I don't know how it could be her phone. There are 350 odd downloads of 5 odd megs each. No normal phone would do that??? And on top of it all it all happened within 64 minutes. This is over 1.7 GIGs of data!
Click to expand...

The billing system logs at time or usage intervals depending on throughput. So the 5meg items you see is just the billing system logging 5mb increments of the session not something on your phone downloading exact 5mb files. I once had a mail download loop on an iPhone that caused a similar problem. It didn't actually need space on the phone, just keep downloading to a point and then timing out and retrying. Fortunately the battery died before the OOB got too big.
 
Jola said:
Top Up is the way to go !!!
Click to expand...

IMO it has its flaws when you use data and voice on the same contact. OOB will kill the airtime money you leave for making calls, but at least the bill isn't open ended.
 
morkhans said:
IMO it has its flaws when you use data and voice on the same contact. OOB will kill the airtime money you leave for making calls, but at least the bill isn't open ended.
Click to expand...

Granted, but if you just leave R100 on there, then it is not an issue.

Do you have any idea what VC charges for voice calls on a data contract, it is not on the VC website, and they have not responded to my e-mail to Customer Service.
 
Jola said:
Do you have any idea what VC charges for voice calls on a data contract, it is not on the VC website, and they have not responded to my e-mail to Customer Service.
Click to expand...

Ocleroux has posted the figure in a coupe of places, but I can't recall what they are.
 
morkhans said:
Ocleroux has posted the figure in a coupe of places, but I can't recall what they are.
Click to expand...


This is using the MyGig 2 as a example.

domestic calls
General Service Calls Off Peak: 0.95 - -
General Service Calls Peak: 1.79 - -
Value Added Services Off Peak: 0.98 - -
Value Added Services Peak: 1.88 - -

On-net Peak – Vodacom to Vodacom N/A - -
On-net Off peak – Vodacom to Vodacom N/A - -
Flat Rate As from 1 May 2010 R 1.49 /min N/A N/A

Off-net Fixed Peak – Vodacom to Telkom and Neotel N/A - -
Off-net Fixed Off peak – Vodacom to Telkom and Neotel N/A - -
Flat Rate As from 1 May 2010 R 1.85 /min N/A

Off-net Mobile Peak – Vodacom to MTN, CellC, Virgin mobile, Telkom Mobile, VANS and USAL’s N/A - -
Off-net Mobile Off peak – Vodacom to MTN, CellC, Virgin mobile, Telkom Mobile, VANS and USAL’s N/A - -
Flat Rate As from 1 May 2010 R 1.85 /min N/A N/A
 
ocleroux said:
Why you say that grav?
Click to expand...
Because her line was unlocked on the 1st. Why didn't it happen then? What's peculiar to me is that it started this on the first business day after the two holidays.

I don't know of many apps that are that choosy :)

Anyway, I'm still waiting for your "Dispute Dept" to give me a buzz

morkhans said:
The billing system logs at time or usage intervals depending on throughput. So the 5meg items you see is just the billing system logging 5mb increments of the session not something on your phone downloading exact 5mb files. I once had a mail download loop on an iPhone that caused a similar problem. It didn't actually need space on the phone, just keep downloading to a point and then timing out and retrying. Fortunately the battery died before the OOB got too big.
Click to expand...
I've set her gmail client to only download headers, so I don't see how that could be the issue
 
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