Resolution to my issue with Vodacom re: huge (OOB) bill

blunomore

blunomore

Honorary Master
Joined
Jul 8, 2007
Messages
26,789
Reaction score
22
Location
Not yet CT ...
You will recall that I posted here about receiving a bill from Vodacom for R20 000 for 3G data usage.

I complained to them, they insisted this was the actual usage and that I must pay.

I then referred the matter to the NCC and today I received an email from Vodacom ending with the following :

As a gesture of goodwill, we are willing to offer 50% of the data usage billed on the invoice dated 03 July 2012.
Click to expand...
 
Are you taking them up on their offer or taking it to court still?
 
The question is: Did you actually use the data?

If you did (by accident or whatever means) then grab it. If you did not and its an error on their side then tell them to screw it.
 
Fight them till it is gone away, you have all our support.

We <3 you blunomore :)
 
Hectic, had the same issue with MTN a couple of years back. They don't really make a point of it to let you know you're going OOB, and they could really work that into the #G card software. Meh.

I negotiated with MTN and refused to pay more than my actual 2GB Data Bundle + Data Bundle rates for the amount of data actually used (not OOB rates).

If they are willing to give you 50% discount from the get go, I say negotiate some more. They know they're in the wrong and you'll probably get a better deal if you keep on talking.
 
Seems to me they stepped up to the plate on this one, irrespective of your bad-mouthing Jannie. Well done to them. Bottom line is in all likelihood, you probably did inadvertently use the data, basedon the previous thread, so this seems like an opportunity that you should grab hold of.

I'll still fight Vodacom tooth and nail for their unwillingness to safeguard their customers (they are making a fortune on this), but it does appear to be an offer of goodwill, more than likely prompted by the exposure it received on this very forum (read: Jannie got involved). Some might see it as a sign of weakness and try to take them on now. Personally, I don't think it is the right move forward...
 
I don't see why they can't just charge you what a similar sized bundle would have cost... By charging you at OOB rates for 20GB they are just being a holes.
 
blunomore said:
Resolution to my issue with Vodacom re: huge (OOB) bill
Click to expand...

Here is my solution to their continued efforts to rob their clients: I moved to Cellc.

Clearly they want to keep the OOB as it is, I mean it's darn effective measure to line their pockets.
 
Last edited:
DJ... said:
Seems to me they stepped up to the plate on this one, irrespective of your bad-mouthing Jannie. Well done to them. Bottom line is in all likelihood, you probably did inadvertently use the data, basedon the previous thread, so this seems like an opportunity that you should grab hold of.

I'll still fight Vodacom tooth and nail for their unwillingness to safeguard their customers (they are making a fortune on this), but it does appear to be an offer of goodwill, more than likely prompted by the exposure it received on this very forum (read: Jannie got involved). Some might see it as a sign of weakness and try to take them on now. Personally, I don't think it is the right move forward...
Click to expand...

I doubt Jannie has a single thing to do with this!

Vodacom's letter starts off this way: "We acknowledge receipt of your complaint from the National Consumer Commission and we have concluded our investigation on the complaint and below are our findings...."
 
blunomore said:
I doubt Jannie has a single thing to do with this!

Vodacom's letter starts off this way: "We acknowledge receipt of your complaint from the National Consumer Commission and we have concluded our investigation on the complaint and below are our findings...."
Click to expand...

Which precludes Jannie's involvement how exactly? You're assuming they're a disparate group of heads that don't communicate here. Anyways, happy to see a middle ground was found. None of us get 50% discounts on our OOB shark bills so well played to you...
 
And our parents taught us that whining and tantrums wouldn't get us anywhere :eek: :p
 
I think its fair they are willing to take half the blame.

The issue here is the systems are not in place, probably intentionally, to stop this happening.

I do not think this OOB rubbish should be allowed. It should be against the CPA in my humble opinion.

Oh and if you go over your bundle, by default you should be soft locked until otherwise instructed.
 
marine1 said:
I think its fair they are willing to take half the blame.

The issue here is the systems are not in place, probably intentionally, to stop this happening.

I do not think this OOB rubbish should be allowed. It should be against the CPA in my humble opinion.

Oh and if you go over your bundle, by default you should be soft locked until otherwise instructed.
Click to expand...

I think it's fair that they take half the blame, as in they work out the real cost price of the data and charge half of that... You can't say "take half the blame" and instead of making 1000% profit they only make 500% profit?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X