Telkom ADSL Constantly Disconnect and Reconnects During Peak Hours Only PLEASE HELP!

Since the 9th September 2012 I have had my Telkom ADSL Constantly Disconnect and Reconnects During Peak Hours Only. Weekdays ADSL Constantly Disconnect and Reconnects between 17:00 - 00:00 & then 7:00 - 10:00 weekends 12:00 - 00:00 My ADSL Works perfectly any other time like now 3AM. I believe the problem started when they upgraded to 10Mbs but I was still on a 4Mbs connection when the fault started.

I bought another Netgear ADSL Modem in September but that did not fix the problem and I have tried by passing everything etc.

The first technician thought he fixed the fault and left I was smsed that the fault was fixed just while I was trying to get through to Telkom to tell them that the fault is not fixed but they then insisted the fault was fixed. Weeks later and another technician and the ADSL works perfect in the afternoon when he is with me. As he leaves the ADSL starts disconnecting and reconnecting again so I run out to his van. I have had four technicians come out and the last one said he has changed everything except the DSLAM. The problem seemed to be fixed for two days over the weekend and then started again on Monday morning. I called the last technician as I took his number and he said I must phone the Telkom fault line again as the DSLAM is faulty.

Nothing has happened and every time I call Telkom to follow up they say the fault is registered! I have told them the technician said the DSLAM is faulty and they don't have a clue as to what I am talking about and say the technician does not know what he is talking about. They have slowed my ADSL down to 1Mbs connection for weeks and it does not help. I am now on 4Mbs and the problem is not related to the connection speed.

This problem is driving me mad.

What do I do? Please Help.



I have plenty of log reports here is a small sample:

[Internet connected] IP address: 196.210.116.29, Tuesday, Oct 09,2012 07:26:22
[Internet disconnected] Tuesday, Oct 09,2012 07:25:34
[Internet connected] IP address: 196.210.107.2, Tuesday, Oct 09,2012 07:24:35
[Internet disconnected] Tuesday, Oct 09,2012 07:23:49
[Internet connected] IP address: 196.210.107.98, Tuesday, Oct 09,2012 07:19:53
[Internet disconnected] Tuesday, Oct 09,2012 07:19:07
[Internet connected] IP address: 196.210.104.111, Tuesday, Oct 09,2012 07:14:26
[Internet disconnected] Tuesday, Oct 09,2012 07:13:42

[Internet connected] IP address: 196.210.99.36, Tuesday, Oct 09,2012 07:10:15
[Internet disconnected] Tuesday, Oct 09,2012 07:09:29
[Internet connected] IP address: 196.210.107.91, Tuesday, Oct 09,2012 07:08:39
[Internet disconnected] Tuesday, Oct 09,2012 07:07:53
[DHCP IP: (192.168.0.5)] to MAC address 48:44:F7:9A:C3:16, Tuesday, Oct 09,2012 07:04:11
[Internet connected] IP address: 196.215.207.109, Tuesday, Oct 09,2012 07:04:03
[Internet disconnected] Tuesday, Oct 09,2012 07:03:19
[Internet connected] IP address: 196.210.99.106, Tuesday, Oct 09,2012 06:58:23
[Internet disconnected] Tuesday, Oct 09,2012 06:57:37
[DHCP IP: (192.168.0.6)] to MAC address B4:07:F9:2D:38:4E, Tuesday, Oct 09,2012 06:41:54
[Internet connected] IP address: 196.210.116.59, Tuesday, Oct 09,2012 00:15:06
[Internet disconnected] Tuesday, Oct 09,2012 00:14:58
[DHCP IP: (192.168.0.5)] to MAC address 48:44:F7:9A:C3:16, Monday, Oct 08,2012 21:51:02
[Internet connected] IP address: 196.210.116.46, Monday, Oct 08,2012 21:44:59
[Internet disconnected] Monday, Oct 08,2012 21:44:13
[Internet connected] IP address: 196.210.104.17, Monday, Oct 08,2012 20:24:35
[Internet disconnected] Monday, Oct 08,2012 20:23:49
[Internet connected] IP address: 196.210.96.230, Monday, Oct 08,2012 20:23:11
[Internet disconnected] Monday, Oct 08,2012 20:22:25
[Internet connected] IP address: 196.215.207.42, Monday, Oct 08,2012 20:08:08
[Internet disconnected] Monday, Oct 08,2012 20:07:24
[Internet connected] IP address: 196.215.207.100, Monday, Oct 08,2012 20:01:15
[Internet disconnected] Monday, Oct 08,2012 20:00:27
[Internet connected] IP address: 196.210.104.80, Monday, Oct 08,2012 19:19:22
[Internet disconnected] Monday, Oct 08,2012 19:18:36
[Internet connected] IP address: 196.215.207.41, Monday, Oct 08,2012 19:10:15
[Internet disconnected] Monday, Oct 08,2012 19:09:29
[Internet connected] IP address: 196.215.207.35, Monday, Oct 08,2012 18:57:27
[Internet disconnected] Monday, Oct 08,2012 18:56:42

[Internet connected] IP address: 196.210.116.99, Tuesday, Oct 02,2012 20:47:29
[Internet disconnected] Tuesday, Oct 02,2012 20:46:43
[Internet connected] IP address: 196.210.96.131, Tuesday, Oct 02,2012 20:45:44
[Internet disconnected] Tuesday, Oct 02,2012 20:44:58
[Internet connected] IP address: 196.210.116.96, Tuesday, Oct 02,2012 20:34:38
[Internet disconnected] Tuesday, Oct 02,2012 20:33:52
[Internet connected] IP address: 196.210.116.93, Tuesday, Oct 02,2012 20:32:50
[Internet disconnected] Tuesday, Oct 02,2012 20:32:04
[Internet connected] IP address: 196.210.116.71, Tuesday, Oct 02,2012 20:25:20
[Internet disconnected] Tuesday, Oct 02,2012 20:24:32
[Internet connected] IP address: 196.210.99.72, Tuesday, Oct 02,2012 20:14:27
[Internet disconnected] Tuesday, Oct 02,2012 20:13:43
[Internet connected] IP address: 196.210.116.65, Tuesday, Oct 02,2012 20:12:50
[Internet disconnected] Tuesday, Oct 02,2012 20:11:46
[Internet connected] IP address: 196.210.116.36, Tuesday, Oct 02,2012 20:08:23
[Internet disconnected] Tuesday, Oct 02,2012 20:08:18
[Internet connected] IP address: 196.210.116.40, Tuesday, Oct 02,2012 20:01:19
[Internet disconnected] Tuesday, Oct 02,2012 20:00:33
[Internet connected] IP address: 196.210.116.44, Tuesday, Oct 02,2012 19:59:01
[Internet disconnected] Tuesday, Oct 02,2012 19:58:15
[Internet connected] IP address: 196.210.116.39, Tuesday, Oct 02,2012 19:56:49
[Internet disconnected] Tuesday, Oct 02,2012 19:56:03
[Internet connected] IP address: 196.210.116.22, Tuesday, Oct 02,2012 19:49:25
[Internet disconnected] Tuesday, Oct 02,2012 19:48:41
[Internet connected] IP address: 196.210.116.15, Tuesday, Oct 02,2012 19:47:12
[Internet disconnected] Tuesday, Oct 02,2012 19:46:26
[Internet connected] IP address: 196.210.99.102, Tuesday, Oct 02,2012 19:42:03
[Internet disconnected] Tuesday, Oct 02,2012 19:41:15
[Internet connected] IP address: 196.210.107.108, Tuesday, Oct 02,2012 19:33:34
[Internet disconnected] Tuesday, Oct 02,2012 19:32:28
[Internet connected] IP address: 196.210.99.118, Tuesday, Oct 02,2012 19:24:26
[Internet disconnected] Tuesday, Oct 02,2012 19:23:40
[Internet connected] IP address: 196.210.116.122, Tuesday, Oct 02,2012 19:21:20
[Internet disconnected] Tuesday, Oct 02,2012 19:20:34
[Internet connected] IP address: 196.210.116.119, Tuesday, Oct 02,2012 19:17:02
[Internet disconnected] Tuesday, Oct 02,2012 19:16:16
[Internet connected] IP address: 196.210.116.99, Tuesday, Oct 02,2012 19:04:23
[Internet disconnected] Tuesday, Oct 02,2012 19:03:35
[Internet connected] IP address: 196.210.116.96, Tuesday, Oct 02,2012 19:02:42
[Internet disconnected] Tuesday, Oct 02,2012 19:01:56
[Internet connected] IP address: 196.210.116.93, Tuesday, Oct 02,2012 19:00:54
[Internet disconnected] Tuesday, Oct 02,2012 19:00:09
[Internet connected] IP address: 196.210.116.87, Tuesday, Oct 02,2012 18:57:04
[Internet disconnected] Tuesday, Oct 02,2012 18:56:18
[Internet connected] IP address: 196.210.116.71, Tuesday, Oct 02,2012 18:49:43
[Internet disconnected] Tuesday, Oct 02,2012 18:48:57
[Internet connected] IP address: 196.210.116.65, Tuesday, Oct 02,2012 18:47:55
[Internet disconnected] Tuesday, Oct 02,2012 18:47:11
[Internet connected] IP address: 196.210.116.56, Tuesday, Oct 02,2012 18:42:51
[Internet disconnected] Tuesday, Oct 02,2012 18:42:05
[Internet connected] IP address: 196.210.116.51, Tuesday, Oct 02,2012 18:41:00
[Internet disconnected] Tuesday, Oct 02,2012 18:40:11
[Internet connected] IP address: 196.210.116.40, Tuesday, Oct 02,2012 18:32:57
[Internet disconnected] Tuesday, Oct 02,2012 18:32:11
[Internet connected] IP address: 196.210.116.32, Tuesday, Oct 02,2012 18:29:15
[Internet disconnected] Tuesday, Oct 02,2012 18:28:28
[Internet connected] IP address: 196.210.116.28, Tuesday, Oct 02,2012 18:24:41
[Internet disconnected] Tuesday, Oct 02,2012 18:23:55
[Internet connected] IP address: 196.210.116.22, Tuesday, Oct 02,2012 18:21:17
[Internet disconnected] Tuesday, Oct 02,2012 18:20:31
[Internet connected] IP address: 196.210.116.15, Tuesday, Oct 02,2012 18:18:11
[Internet disconnected] Tuesday, Oct 02,2012 18:17:25
[Internet connected] IP address: 196.210.107.102, Tuesday, Oct 02,2012 18:08:32
[Internet disconnected] Tuesday, Oct 02,2012 18:07:46

[Internet connected] IP address: 196.210.99.109, Tuesday, Oct 02,2012 18:04:08
[Internet disconnected] Tuesday, Oct 02,2012 18:03:22
[Internet connected] IP address: 196.210.96.248, Tuesday, Oct 02,2012 18:01:56
[Internet disconnected] Tuesday, Oct 02,2012 18:01:10
[Internet connected] IP address: 196.210.96.238, Tuesday, Oct 02,2012 18:00:17
[Internet disconnected] Tuesday, Oct 02,2012 17:59:31
[Internet connected] IP address: 196.215.207.20, Tuesday, Oct 02,2012 17:55:20
[Internet disconnected] Tuesday, Oct 02,2012 17:54:36
[Internet connected] IP address: 196.210.104.93, Tuesday, Oct 02,2012 17:43:27
[Internet disconnected] Tuesday, Oct 02,2012 17:42:41
[Internet connected] IP address: 196.210.107.108, Tuesday, Oct 02,2012 17:36:03
[Internet disconnected] Tuesday, Oct 02,2012 17:35:17
[Internet connected] IP address: 196.210.96.248, Tuesday, Oct 02,2012 12:04:05
[Internet disconnected] Tuesday, Oct 02,2012 12:02:00
[Internet connected] IP address: 196.215.207.20, Tuesday, Oct 02,2012 11:51:07
[Internet disconnected] Tuesday, Oct 02,2012 11:49:53

Sounds like a over subscribed exchange, nothing much you can do other than try and request to change to a different exchange which would change your phone number.

Thank you

NomNom it seem you are correct and I did request to be put on a new exchange but nothing happened.

Please see my post Thanks http://mybroadband.co.za/vb/showthread.php/476572-ADSL-Keeps-desyncing?p=9257428#post9257428

I have a new grey exchange less the 300 meters away by the wall to the complex I live in. The exchange they connect my ADSL line to is 1Km away and feeds about 10 different complexes in the area.

Same is happening to me