@Jannie - SAMSUNG S3 LTE NOT configured properly on VODACOM Network!

Twista

Twista

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So I promised myself not to upgrade on Vodacon. Did the rituals and convinced myself.

So temptation got the better of me and I was first in the queue for the Samsung S3 LTE. Waited three freaking hours for Vodacon lady to actually load the deal onto the system so I can get my contract. Got the phone and received the micro sim. Counted theseconds for the sim swop.

Anyways, it happens, my SII deregisters on the Vodacon network. I switch on my SIII LTE. Immediately, I get “NOT REGISTED ON NETWORK”. Convinced myself to wait a few hours. You know these complicated things take time.

So, on Friday, switched my phone on again, got a new error, “NO NETWORK FOUND”. Could not receive calls or make calls. Anger got the better of me.

Whole weekend it went in and out of signal with these errors.

So today I take my phone back to Vodaworld and the lady says I don’t need to book it in, stamped my receipt and said the tech department is full of returns of the Samsung SIII LTE. Apparently the phones have no problem, the freaking tech did not test the SIII on the VODACON Network and it does not speak the same language.

How messed up is that. THEY WANTED TO BE THE FIRST LTE NETWORK but a pathetic one at least.

I don’t know y I even gave them a chance. VODACON, what a failure. 
:mad:
 
Twista said:
So I promised myself not to upgrade on Vodacon. Did the rituals and convinced myself.

So temptation got the better of me and I was first in the queue for the Samsung S3 LTE. Waited three freaking hours for Vodacon lady to actually load the deal onto the system so I can get my contract. Got the phone and received the micro sim. Counted theseconds for the sim swop.

Anyways, it happens, my SII deregisters on the Vodacon network. I switch on my SIII LTE. Immediately, I get “NOT REGISTED ON NETWORK”. Convinced myself to wait a few hours. You know these complicated things take time.

So, on Friday, switched my phone on again, got a new error, “NO NETWORK FOUND”. Could not receive calls or make calls. Anger got the better of me.

Whole weekend it went in and out of signal with these errors.

So today I take my phone back to Vodaworld and the lady says I don’t need to book it in, stamped my receipt and said the tech department is full of returns of the Samsung SIII LTE. Apparently the phones have no problem, the freaking tech did not test the SIII on the VODACON Network and it does not speak the same language.

How messed up is that. THEY WANTED TO BE THE FIRST LTE NETWORK but a pathetic one at least.

I don’t know y I even gave them a chance. VODACON, what a failure. 
:mad:
Click to expand...

Two things to remember:

1. LTE coverage is by no means complete in Johannesburg. It is very patchy. I have not had the chance to see a S3 LTE phone myself...but if it has the option..it definately should not be set on a LTE Only mode if it has it available.

2. To enable LTE on the phone...you need the LTE service provisioned on your phone and make sure your LTE apn is set on the phone settings. LTE only available to contract clients, excluding Top Up. Was this done?

Jannie have mentioned that he has been using a LTE Samsung S3 and have not mentioned problems...nor have we received any memo's regarding a problem with this model. I hope it is not serious.

I will keep my ears peeled seeing that a friend of mine is waiting for it also to port from MTN.
 
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Yes, LTE is very patchy, but the phone automatically switches to 3G when not in LTE coverage and its definitely NOT on LTE mode only. My sim was definitely provisioned for LTE.

Even if it was not provisioned, it should still pick up 3G signal easily.

Vodaworld tech department is sitting with tons of returns. They simply refused to take mine in stating the phone is perfectly fine and the network is stuffed.

They gave me the option of taking another phone but thats not the point.
 
Twista said:
Yes, LTE is very patchy, but the phone automatically switches to 3G when not in LTE coverage and its definitely NOT on LTE mode only. My sim was definitely provisioned for LTE.

Even if it was not provisioned, it should still pick up 3G signal easily.

Vodaworld tech department is sitting with tons of returns. They simply refused to take mine in stating the phone is perfectly fine and the network is stuffed.

They gave me the option of taking another phone but thats not the point.
Click to expand...


Thank you Twista. Lets see if Jannie responds here. Not going to say that he lady you spoke to not telling the truth...however, the S3 LTE have only been available in limited quantities and to a limited number of stores. iirc a week ago it was limited to about 15 stores or so where you could actually get it from Vodacom in gauteng and those stores only allocated a limited number of phones as stock was limited. A "ton of phones" would seem to be a bit of a over reaction. Does not mean that there is not a problem.

But yes....lets see if Jannie has got any feedback for us.
 
Another day, still not working.

Really.... Y release a phone if it does not work on your network. Vodacon is pissing me off now.

Day 6
 
Have been using my LTE since last week thursday. At work The LTE functions 100% and at home(no LTE coverage) it switches back to 3G.
 
Any update twista?

I assume it started working after you set the APN?

BTW, every single person I know with a S3 LTE is working fine on the LTE network. Can't find any of these 'tons of returns'.

(Actually, if tons are being returned, it must mean we're selling many, many tons - I wish, there's just not that much stock available. ;))
 
It always baffles my mind that people (assumption) calls the very same people whom they seek help from cons ... I would tell them to piss off
 
Help please! Noob question.
I asked Voda to activate my LTE yesterday on my S3. It appears from what has been written here that the S3 had to be a specific LTE Model? How would I know?
Vodacom said that as long as I have an S3 with a 64K sim all would be good and they activated the service. I haven't had any LTE service on my phone yet but have put that down to a coverage issue.
 
As far as I know, the earlier S3 models did not have LTE functionality. The models with LTE were only distributed after VDC started rolling out their LTE network to consumers. When did you get your S3?
 
TiBones said:
Help please! Noob question.
I asked Voda to activate my LTE yesterday on my S3. It appears from what has been written here that the S3 had to be a specific LTE Model? How would I know?
Vodacom said that as long as I have an S3 with a 64K sim all would be good and they activated the service. I haven't had any LTE service on my phone yet but have put that down to a coverage issue.
Click to expand...

There are two S3 models now. The normal one that is 3G only and now recently the S3 LTE model. If you do not have the S3 LTE model....then you will not be able to utilize the LTE network.
 
Yeah there are non LTE versions of the S3 and Note2, only the MOST recent ones have LTE. In SA we have both sets of phones, LTE and non LTE
 
I think mine was one of the first batch. Will check on my wife's tonight, hers is only a few weeks old. Is there anything I can do regards hardware upgrades etc?
 
rakabos3 said:
Yeah there are non LTE versions of the S3 and Note2, only the MOST recent ones have LTE. In SA we have both sets of phones, LTE and non LTE
Click to expand...

It must also just be remembered that the LTE version does not replace the normal one. Both models are being sold (in selected stores) with the S3 LTE being more expensive. If you want the LTE one...be sure to tell the consultant this.
 
TiBones said:
Help please! Noob question.
I asked Voda to activate my LTE yesterday on my S3. It appears from what has been written here that the S3 had to be a specific LTE Model? How would I know?
Vodacom said that as long as I have an S3 with a 64K sim all would be good and they activated the service. I haven't had any LTE service on my phone yet but have put that down to a coverage issue.
Click to expand...

I think the LTE version says "4G" on the back of the phone.

sgsiii4greview3.jpg
 
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And now I have just phoned Samsung, who say the LTE is not yet avaialble. WTf
 
Ockie said:
It must also just be remembered that the LTE version does not replace the normal one. Both models are being sold (in selected stores) with the S3 LTE being more expensive. If you want the LTE one...be sure to tell the consultant this.
Click to expand...

Is the S3 with LTE marked clearly on the box?
 
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