It really pisses me off that things are allowed to be handled like this.
If I buy any item at a shop the shop gets a profit margin on it why must we then deal with the distributor/importer when the product is faulty (can you imagine if something like this was done in the USA)? If I have to deal with the supplier why did I have to pay extra to buy it from the shop?
This is something the CPA should have addressed. Especially when its clearly a problem like: the device does not turn on - then the shop you bought it from should give you a new one on the spot and they should have to deal with getting the faulty one swapped.
To the best of my knowledge, from what I remember...
If you are within the 6 months which the CPA protects you then the business you purchased the product from is responsible and is who you deal with for repairs, replacements and refunds. They can not pass the buck to their supplier, they will have to deal with you and then use the CPA in the same manner with their supplier. They are not allowed to simply wash their hands of you after having sold you something unless they want to run foul of the CPA, which has some pretty nasty fines at it's disposal.
Also repair/replace/refund is at the buyers discretion, I think the business might have 1 go at repairing/replacing something, but if there's a problem with the repair/replacement you can ask for a refund and they can't deny you, also refunds are in full as in you get back the amount of money you paid for the product no exceptions no stocking charges or handling fees etc, though original delivery cost not included. The return process is at their expense and risk and their responsibility meaning they even have to make any arrangements for it to be collected/returned.
Also I want to point out something about this quote from the article "Core will inform you that it is your responsibility to ensure that the console is securely packaged." during the CPA protection period this isn't true as all risk and expense for returns is theirs (your only responsibility is to hand over everything you got as part of the product purchased, obviously), though I'm not sure but I think if there is no fault with the device then they may be able to ask you to pay for the return/re-delivery cost but I don't specifically remember in that situation.
Basically the business you purchased it from does not to get to tell you to deal with their supplier during the CPA period, they have to deal with you whether they like it or not and no agreement or some EULA nonsense can change that.
