Marius
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The South African Customer Satisfaction index (SACSi) has emerged in response to the need for a National Index in the South African economy. SACSi (pronounced “SA-pause-CSI”) aims to be the most widely recognized measure of how customers in South Africa view the quality of household goods and services supplied to them by companies representing the national economy.
In aligning SACSi with the American Customer Satisfaction Index (ACSI), acclaimed for its credible, independent perspective, SACSi will supplement traditional measures of economic output with a definitive and scientifically proven measure of customer satisfaction.
In aligning SACSi with the American Customer Satisfaction Index (ACSI), acclaimed for its credible, independent perspective, SACSi will supplement traditional measures of economic output with a definitive and scientifically proven measure of customer satisfaction.