'New' Expansys website and Orange store reliable??

F

Franky03

Well-Known Member
Joined
Nov 29, 2011
Messages
212
Reaction score
1
I'm just curious...has anyone successfully ordered any items from these websites recently?? Want to order some accessories but want to know first if they are actually reliable
 
Jola said:
That ^

Would also like to know, because they quote prices that seem all-inclusive !
Click to expand...

Yes. After reading the link. An Orange rep stated that no import duties will be levied.
 
No, I asked two orange representative about duties, they both said they would be charged - still have the emails. Would not risk it.
 
******99 said:
No, I asked two orange representative about duties, they both said they would be charged - still have the emails. Would not risk it.
Click to expand...

When was this?? maybe things changed??

This is very confusing lol....someone has to buy something and see if duties are charged and then let us know :p
 
Hello,

As stated previously, no import duties should be charged when ordering from the Orange online store. We did experience some growing pains at the launch of the site and some customers did experience wrongful recharching, but that issue should have been resolved by now.

We are sorry to hear from ******99 that he has received information to the contrary and would like to know more about the actual way of getting that information so it may be corrected (means and date, as things have evolved since the launch of the site) Please let us know at your earliest convenience on the email address [email protected]

Again, if you have experienced such issue and have not been refunded, please let us know asap on [email protected] with your order number.
You should not experience any similar problems with your orders on the website.
If you order for R1,000 or more the delivery is free. If your shopping basket is less than R1,000 you will have to pay R100 for delivery (expect delivery in 2-3 working days if the product is currently in stock). You will not have to pay any extra custom fees and you benefit from the same delivery period and rate as if the product was shipped from South Africa.

Please don’t hesitate to send us your feedback at [email protected] as we really appreciate your assistance in improving our services.

Thanks,

Orange South Africa
 
I made a phone call and spoke to some exotic sounding guy. He confirmed I would have to pay duties. I also got two separate emails (you will note the 10+days it took to get a reply. I made the phone call while waiting for the reply (between the 17th Jan and 1 Feb) This information stopped me from making a large order :whistle: phew.

I replaced my name (xxx) and the representative's (yyy). Message me privately if you want either of them

dear customer,

thank you for your email

please be advised that as we are shipping from the uk you will be liable to pay import duties on your item ordered. i do apologize this is not made clear on our website, i shall pass your comments on.

kind regards,

yyy
Orange Online Store
Customer Care Team
Telephone: +27 21 831 1954

From: XXX
Sent: 01 February 2013 11:32
To: [email protected]
Subject: Import Duty for South Africa Webstore

Hi

I am getting conflicting information about whether it is necessary to pay import duty on the items delivered to South Africa through the orange web store. Can you please confirm if this is prepaid?

Regards
XXX
Click to expand...

dear xxx,

thank you for your reply.

please be aware that custom duties are not included in the price and will have to be paid separately.

kind regards,

yyy
Orange Online Store
Customer Care Team
Email: [email protected]
Telephone: +27 21 831 1954

From: xxx
Sent: 29 January 2013 16:32
To: [email protected]
Subject: RE: Delivery

Thanks, are custom duties included in the price then?

On Tue, 29 Jan 2013, 17:26:11 SAST, [email protected] wrote:

> dear xxx,
>
> thank you for your email.
>
> please be advised that we are an online store for south africa but we
> are based in the uk and all orders will be shipped from the uk.
> unfortunately collection is not possible.
>
> yyy
> Orange Online Store
> Customer Care Team
> Email: [email protected] <mailto:[email protected]>
> Telephone: +27 21 831 1954
>
> From: xxx
> Sent: 17 January 2013 13:13
> To: [email protected]
> Subject: Delivery
>
> Hi
> Is it possible to collect phones from a location in Johannesburg if they
> are purchased from the Orange store? Does Expansys's problems affect the
> ability of the orange store to deliver?
>
> Regards
> xxx
Click to expand...
 
Hello,

Thanks for this clarification. At the time of your queries (Feb. 1st), you were given the current process, which has since been changed.

We have made an addendum to our Online Store at http://store.orange.com/za/p_orange_static.aspx?page=about to clarify matters, and confirm that customs duties are indeed included in the price.

We hope to receive an order from you soon given this up-to-date information.

Have a great week-end,

Orange South Africa
 
Thank you Orange Official for clarifying this. Definitely plan on ordering a few items.

Just one more query...is it possible to request an item which is not listed on your web store?? I'm desperately looking for a charging dock for my Sony Xperia Z and also the Sony branded wireless headphones.
 
Last edited:
Franky03 said:
Thank you Orange Official for clarifying this. Definitely plan on ordering a few items.

Just one more query...is it possible to request an item which is not listed on your web store?? I'm desperately looking for a charging dock for my Sony Xperia Z and also the Sony branded wireless headphones.
Click to expand...

Me too!

Did you buy your Z through them?
 
Verrayne said:
Me too!

Did you buy your Z through them?
Click to expand...

Nope, got mine through vodacom.....

I did email Orange store ZA about the Xperia Z accessories and they said they dont have the dock or headset at the moment but do plan on stocking it in the near future......so hopefully it wont be too long of a wait because I really want a charging dock!!!
 
AFAIK, South African customs does NOT charge import duty on electronic items that are imported into South Africa. This includes computers, cellphones, MP3 players, and the like.

What South African customs DOES charge you, on behalf of SARS, is 14% VAT on the imported item.

So if you buy something for the equivalent of R1000, you'll pay the website R1000, plus shipping, and then you'll pay SARS the R140 VAT.

I'm pretty sure this is how it has always worked ... but I could be wrong.

---> It does look like the prices quoted on the SA Orange website include VAT.

http://store.orange.com/za/p_orange_static.aspx?page=terms

"3.6 Prices are shown in the local currency, VAT included, shipping fees excluded."

So perhaps they charge you the price & VAT, on the understanding that they will pay SARS the VAT on your behalf?
 
Last edited:
Hi Orange SA Official

I ordered a Nexus 4 from your site and it seems all the duty issues have been cleared up as I was told that no additional charges would happen.

BUT a few hours after placing the order I got a mail stating the following:

Dear Sir / Madam,

Due to a security restriction imposed on us by our credit card
processing company we are only able to ship your order to your credit
card statement address.

You may not be aware that in an Internet transaction the retailer
carries ALL of the transaction risk.

This is why, in order to proceed with the secure dispatch of your
order, we need the following documents:

- a copy of both sides of your ID (passport, ID card or
driving licence).

- a copy of both sides of the credit card used as a
method of payment (both sides – you can hide a group of four digits
except the first one)

- a proof of the delivery address less than 3 months old
(gas, electricity, landline, Internet bill… or any other proof of
delivery address). If the delivery address corresponds to your
office, please send us a document that proves your link to the
company (business card, professional e-mail address, payslip, etc.).
We reserve the right to ask for further details.
Click to expand...

This sounds crazy! My credit card is a standard VISA and I've done many online purchases and have never experienced anything like this. First I don't want to send a copy of my credit card to anyone - you have my details already. Also I want my package delivered to the delivery address I gave - and I don't necessarily live there. What is the reason for this strange requirement?
 
Hello Richgood,

Thank you for your post.

This doesn't sound Orange at all - could you drop us an e-mail via [email protected] and we'll investigate it right away.

Regards,

Orange South Africa





richgood said:
Hi Orange SA Official

I ordered a Nexus 4 from your site and it seems all the duty issues have been cleared up as I was told that no additional charges would happen.

BUT a few hours after placing the order I got a mail stating the following:



This sounds crazy! My credit card is a standard VISA and I've done many online purchases and have never experienced anything like this. First I don't want to send a copy of my credit card to anyone - you have my details already. Also I want my package delivered to the delivery address I gave - and I don't necessarily live there. What is the reason for this strange requirement?
Click to expand...
 
Orange S.A. Official said:
Hello Richgood,

Thank you for your post.

This doesn't sound Orange at all - could you drop us an e-mail via [email protected] and we'll investigate it right away.

Regards,

Orange South Africa
Click to expand...

All sorted and Nexus 4 received. But I did have to send a copy of ID, copy of my credit card (with numbers blanked out) and proof of residence at the delivery address. I was told it is for fraud prevention - but it does seem archaic. No one feels comfortable sending copies of their credit card around and it seems fairly limiting to have to have some kind of link with the delivery address (business card or minicipal bill) - most online retailers allow you to send orders as gifts...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X