DNS on D-Link Routers
Low Impact
Opened: 10:29 Sat, July 20, 2013
We have received reports from clients using D-Link routers with preconfigured DNS settings (possibly supplied by ISPs) that they are experiencing the following symptoms:-
Unable to browse the Internet or Send/Receive Mail
Able to ping IP Addresses and use Skype
This is most likely due to DNS being preset to the following IP Addresses: 37.1.195.200 or 184.82.223.18 . We advise affected clients to immediately change their router settings to obtain DNS automatically from our network. This can be done by either selecting “Enable Auto DNS” or “Obtain DNS from ISP” options, or changing both primary and secondary DNS settings to 0.0.0.0 where no option is available.
We will post more information and resources as they become available via our social media channels.
The cause of the issue is still not fully known, but is external to Afrihost’s network and services. All clients using D-Link routers are strongly encouraged to ensure that their router DNS settings are set to obtain DNS automatically or dynamically from Afrihost’s network.