Who do I beg/pay to resolve this?

Arzy

Arzy

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So...2 routers, 3 filters, 4 ISP's, capped/uncapped, shaped/unshaped and hours of fault logging have delivered nothing so far.

As it stands now I basically can't use my line between 5pm and 2am during the week and most of the weekend, especially sunday nights.

Here is a tracert from last night:
www.bbc.co.uk.jpg

And from tonight:
www.bbc.co.uk-13.01.jpg

And even getting these to upload has been a curse...
 
usually when the issue isn't ISP related it's exchange congestion.
 
Chevron said:
usually when the issue isn't ISP related it's exchange congestion.
Click to expand...

agentrfr said:
Your exchange is borked.

Have you asked to be moved to a different card on the exchange?
Click to expand...

Assumed that, do I ask this through the call center or approach one of the technicians that seem to live in their car here in the suburb?
 
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Arzy said:
Assumed that, do I ask this through the call center or approach one of the technicians that seem to live in their car here in the suburb?
Click to expand...

Try call centre. Sometimes you are lucky, most of the time not. In that case, nag TelkomZA on twitter and eventually it will happen.

Techs on the ground need authorisation to change plugs.
 
I have the exact same problem. I am in Vredehoek in Cape Town and my 1Mbps, now 2Mbps line, averages around 0.6Mbps. For TWO days on from 28-30 December 2013 my lines speed ran at 1.97Mbps!!! I was super happy that my line had been fixed. Come 31 December, back to 0.6Mbps. I have tried various ISPs, different routers and even moved cables but nada. I have tried all of Afrihost's suggestions, nothing changed and eventually logged a call with Telkom.

The problem is that the supposed 1 to 2Mbps upgrade is about to start this week, how poor will my DL speed be after that???
 
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If you have tried different ISP's and the issue remains, then its your exchange, very unfortunate!
 
Same this side.
Since my "free" upgrade November from 2 to 4meg line
I have been getting 1meg and sub 1meg line speeds.
Tried everything to make sure its not my side / ISP related phoned telkom and got told its a National problem sorry for the slow speeds.
 
First hop on tracert is a tad slow.... suggesting exchange congestion. Did you test from a PC connected wirelessly to the router or via a cable?
 
MickeyD said:
First hop on tracert is a tad slow.... suggesting exchange congestion. Did you test from a PC connected wirelessly to the router or via a cable?
Click to expand...

Would that make any difference? Serious question 'cos thats how I'm connected after lightning fried my nic.
 
To properly diagnose line problems like the one you seem to be having, you shouldn't be pinging international hosts, but rather a local host or even just your exchange (the first hop address). That way you can reduce the intervals to 1 second (lowest permitted on PingPlotter, at least), and get a far better resolution on the packet loss status
 
fragtion said:
To properly diagnose line problems like the one you seem to be having, you shouldn't be pinging international hosts, but rather a local host or even just your exchange (the first hop address). That way you can reduce the intervals to 1 second (lowest permitted on PingPlotter, at least), and get a far better resolution on the packet loss status
Click to expand...
^ This
 
fragtion said:
To properly diagnose line problems like the one you seem to be having, you shouldn't be pinging international hosts, but rather a local host or even just your exchange (the first hop address). That way you can reduce the intervals to 1 second (lowest permitted on PingPlotter, at least), and get a far better resolution on the packet loss status
Click to expand...

Thanks for the tip. Do you have any suggested local IPs / URLs to ping / tracert ?
 
Test is done while connected directly to the router. Will post to a local site this evening
 
Arzy which exchange are you on? I know a colleague also had the same on a Newlands CT exchange, eventually his ISP said he does not have to pay for the account but can still use it. I believe this has been fixed, it possibly was a curbside box that was replaced. The previous box was old heavy castiron jobbie and was constantly left open, so who knows who was in there and also the quality of connections will suffer if left open to moisture etc. After the box was replaced his line is now usable, don't know if that was the only thing that was replaced.
 
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