Attention: WAJeff or any other Web Africa Rep

BANG_Mutha said:
I logged in to my client zone and I see a billing error. Sent an email to your billing department yet no response.

Wat gaan aan?
Click to expand...

Jeff left WA ages ago. WAJustin is the rep now.

Took me 6 days to get my first response from billings - good luck :)
 
BANG_Mutha said:
I logged in to my client zone and I see a billing error. Sent an email to your billing department yet no response.

Wat gaan aan?
Click to expand...

Hi,

Due to the move to our new Billing system there has been a few bugs causing issues that we needed to sort out. Unfortunately these issues has put our Billing team under immense load and has caused a big backlog in tickets.

We have fixed most of these issues and the load on our team should improve. However, I must apologise for the delay in responding to your tickets and I would like to get our team to investigate.

Please PM me your customer code & I will take it from there.
 
Yea, billing is a bit slow to respond but they do respond.

I'm more concerned about the fact I can't view closed tickets
 
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