TI Durban IPC faults.

ponder

ponder

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If you are located in KZN and having slow speed issues (usually after 5pm) please log a fault with Telkom and post your ref here.

Please state the date and time you logged the fault as well as the time Telkom cleared the fault (yes they will clear it even though they have not fixed the issue).

The problem with Durban IPC has been ongoing for way over a month now and there seems to be no ETA wrt fixing the issue. As they say the squeaky wheel gets the grease so if you can compile a list of faults and take this public maybe just maybe they will give the issue more priority. They claim it only affects 25% of their clients in KZN but I find that completely unacceptable.

If they clear your fault log a new one and post the details.
 
***CNK020814 - 2 Aug 2014 15:11
 
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I don't have a problem with them. I have a 20GB softcap account in Richards Bay which means I would be using the Durban IPC link and its pretty fast and low latency.
 
ponder, as you know that i have been following your posts in the feedback thread, apart from your issues, what other problems will we experience if this does affect us? I am usually browsing but not downloading during this time until midnight so would like to see if i can help by logging a fault :).

Hope this reaches more users in our area, maybe ask a MOD to sticky it for a month and if no visible results then they can unstick it (of course we want good results from this).
 
Yuu said:
ponder, as you know that i have been following your posts in the feedback thread, apart from your issues, what other problems will we experience if this does affect us?
Click to expand...

Initially the indicators were slow browsing only, this occurred after 5pm. You could download, stream etc with zero issues but browsing was seriously slow. The problem has since got worse in that all traffic (incl browsing) is now dog slow after 5pm, so browsing is slow, running my linux updates is slow, downloads are slow, youtube buffers to hell in gone and the whole experience is just pathetic.

It does not affect all KZN TI users, apparent only a 1/4 of them. In case someone says it sounds like exchange congestion its's not as I can switch to a different ISP account and the problem goes away.
 
Thanks for the detailed reply, going to monitor during these hours and will provide an update as the days go by. Be sure to let them know this thread exists on their social media pages as i am sure they will take notice :).
 
+1
I'm busy dealing with Charl (Not the same TelkomZA Charl, I asked)with the same issue. He gave me a test account but when I wanted to use it, it wouldn't authenticate :(
My problem started out much the same as Ponder with browsing being slow but torrents and nzbs maxing out the line except this would happen at anytime during the day or night but noticibly worse at night.
I dropped him a mail but got an out of office reply that he will be back on the 4th (today).
I haven't gotten an email back from him yet.
 
Gboss said:
+1
I'm busy dealing with Charl (Not the same TelkomZA Charl, I asked)with the same issue. He gave me a test account but when I wanted to use it, it wouldn't authenticate :(
My problem started out much the same as Ponder with browsing being slow but torrents and nzbs maxing out the line except this would happen at anytime during the day or night but noticibly worse at night.
I dropped him a mail but got an out of office reply that he will be back on the 4th (today).
I haven't gotten an email back from him yet.
Click to expand...

Let us know how that goes.
 
I have not had any feedback from Telkom as to whether they have fixed anything and I don't wanna get my hopes up but right now things are looking real good.

Durban:
image.png


London:
3676347768.png


172ms ping to London is not too shabby at all, speeds are as good as you can expect from a 2Mb/s line.

Code: 
[xxxx@obelix ~]$ wget ftp://ftp-test.telkomadsl.co.za/32Meg-test.file
--2014-08-08 14:30:11--  ftp://ftp-test.telkomadsl.co.za/32Meg-test.file
           => ‘32Meg-test.file’
Resolving ftp-test.telkomadsl.co.za (ftp-test.telkomadsl.co.za)... 196.43.1.13
Connecting to ftp-test.telkomadsl.co.za (ftp-test.telkomadsl.co.za)|196.43.1.13|:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done.    ==> PWD ... done.
==> TYPE I ... done.  ==> CWD not needed.
==> SIZE 32Meg-test.file ... 32768000
==> PASV ... done.    ==> RETR 32Meg-test.file ... done.
Length: 32768000 (31M) (unauthoritative)

100%[====================================>] 32,768,000   208KB/s   in 2m 37s 

2014-08-08 14:32:49 (204 KB/s) - ‘32Meg-test.file’ saved [32768000]
 
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I'm a noob with ADSL structure, so please forgive my questions. Two things:

- What makes you think it's IPC related?
- If it is indeed IPC related, surely it wouldn't just be Telkom Internet users in Natal with issues? From what I understood, all ISP's go through Telkom IPC's.

I'm in the upper highway area, rolling with an AfriHost business account.
 
mr_norris said:
- What makes you think it's IPC related?
- If it is indeed IPC related, surely it wouldn't just be Telkom Internet users in Natal with issues? From what I understood, all ISP's go through Telkom IPC's.
Click to expand...

- Came from the horses mouth in the TI uncapped feedback thread & some PM messages. They admitted there was a problem in DBN which was great of them.
- I'm not sure about other ISPs. I'm not sure if the problem is on the ESR side or TI equipment linking to the ESR or the link itself. I'm speculating that the problem is on the TI side as there is mention of a project to replace equipment to overcome the issue. Secondly switching to a different ISP negates the problem.

I'm obviously not privvy to all the details, I just try and put the snippets of info together to get a better picture. I'm open to correction and more info.
 
ponder said:
If you are located in KZN and having slow speed issues (usually after 5pm) please log a fault with Telkom and post your ref here.
Click to expand...

I would request that you don't log duplicate faults for no reason. While it is sometimes fun playing the "how long does it take the call centre to tell us about a problem we are aware of" game, and we have in fact asked them if they are getting any complaints about slow response (which they answered in the negative), if it has the effwct you hope for (actually gets escalated tp our executive) it is just going to end up wasting the time of people who are all over-worked and are the only ones who can fix the problem.

If we weren't aware of the problem or didn't have an ETA, it would have been a different matter.

The problem with Durban IPC has been ongoing for way over a month now and there seems to be no ETA wrt fixing the issue.
Click to expand...

We expect it to be fixed this week, depending on approval for the deployment of some changes currently being tested.

They claim it only affects 25% of their clients in KZN but I find that completely unacceptable.
Click to expand...

As far as we can tell, it mainly affects 25% of consumer uncapped users during peak times.

We have been working on fixes for some time, but other urgent work has been impacting getting the fixes into the network.
 
Thanks ranger!

I only have one fault open, they have not closed it yet.
 
ponder said:
- Came from the horses mouth in the TI uncapped feedback thread & some PM messages. They admitted there was a problem in DBN which was great of them.
- I'm not sure about other ISPs. I'm not sure if the problem is on the ESR side or TI equipment linking to the ESR or the link itself. I'm speculating that the problem is on the TI side as there is mention of a project to replace equipment to overcome the issue. Secondly switching to a different ISP negates the problem.

I'm obviously not privvy to all the details, I just try and put the snippets of info together to get a better picture. I'm open to correction and more info.
Click to expand...

Aah, that makes sense :)
 
Thanks ranger. It is good to hear this is finally getting fixed.
 
Gonna post when i find things are going great or not so [might be in that 25%]

2674188868.png​

Streaming the Xbox gamescom event went smoothly for an hour but after that i had alot of buffering [after 3pm today] but i can't say if it was due to extra traffic to xbox.com. I am noticing some sluggish loading of webpages now and will continue to monitor.

Am totally aware of ranger's response above so this is only for info purposes and i will edit this post with more results later. :)

Update: 18:30

2674238769.png

Update: 20:34
Definitely an issue to JHB ?

2674345006.png
 
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Hi Chaps. I only saw this thread now. :(

I have been having major issues last month with my latency in New Germany Area.

I had logged three or four faults before it eventually got sorted out.

I even download a month free trial of pingplotter with traceroute graphs logged over time showing when the pings went high. I kept saying it started as congestion increased on the network, around 5-6pm, and then was horrible until around 9:30 pm every night. My ping was rocketing from around 30 during the day to over 300 sometimes 400 during 6-9:30pm. But it seemed every time Telkom checked the fault it was only during business hours. I too got the standard replies that the fault was attended to and resolved, but alas it was not the case until I presented my ping plotter story. Only then did it come right.

Part Two. Just logged a fault tonight. On 4Meg uncapped. My line speed is now at 0.38Mbps Very very unacceptable. Ping is also jumping from 50 - 150. So I'm sure this is congestion again.

http://www.speedtest.net/result/3684983757.png

New fault reported at 8:11pm
Fault Ref received at 8:11pm [Support #544606]

EDIT: 3 Fault cleared at 12:12 pm, (next day lunch time)

EDIT: is it necessary to put in all the faults from last month as I see Ranger has said they are aware and are implementing fixes?
EDIT 2: Thanks Ranger
 
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