So I decided to switch over to MTN.
First try, apply for a new contract on the online store, I was a client of theirs many years ago and they still had an account for me. So I apply, I get an email saying I will be phoned and the application can continue. Days pass and nothing happens, log back into the site and can't find any history of the application. I redo the application and then wait for contact. A week passes and nothing is done.
So online is a fail.
Head into a shop, first silly issue is the bloody shop is closed from 12 to 1:30.. ok.. come back later.
I do my application in the shop and then the system says I am not eligible for credit to get the package I want. Which seems very odd as the contract would cost me under 1% of my salary. I can afford it. The lady says she maybe typed something in wrong, so we do the application again and same result. Ok, so I ask her if she knows whats up, says she can't tell me anything, I ask her if we can phone and see how they came up with this result, she tells me there is nobody she can phone. I ask her if we can speak to the manager in the shop , she says we can't do that either, whats on the screen is on the screen.
So I get up and leave, go to another MTN shop and have a chat with the guy there. He tells me that he will end up with the same result and whatever the system says is final, tells me you can earn 100k a month and get rejected for a R50 contract, yet someone who only makes 4k can get R800 credit, that's just what the system does.
So I walked out went to vodacom and got my new phone from them.
I can go buy a new car tomorrow no hassle but according to MTN , that little figure on the screen is final.
Well I got my new phone, vodacom got my money and MTN ... you got bugger all.
First try, apply for a new contract on the online store, I was a client of theirs many years ago and they still had an account for me. So I apply, I get an email saying I will be phoned and the application can continue. Days pass and nothing happens, log back into the site and can't find any history of the application. I redo the application and then wait for contact. A week passes and nothing is done.
So online is a fail.
Head into a shop, first silly issue is the bloody shop is closed from 12 to 1:30.. ok.. come back later.
I do my application in the shop and then the system says I am not eligible for credit to get the package I want. Which seems very odd as the contract would cost me under 1% of my salary. I can afford it. The lady says she maybe typed something in wrong, so we do the application again and same result. Ok, so I ask her if she knows whats up, says she can't tell me anything, I ask her if we can phone and see how they came up with this result, she tells me there is nobody she can phone. I ask her if we can speak to the manager in the shop , she says we can't do that either, whats on the screen is on the screen.
So I get up and leave, go to another MTN shop and have a chat with the guy there. He tells me that he will end up with the same result and whatever the system says is final, tells me you can earn 100k a month and get rejected for a R50 contract, yet someone who only makes 4k can get R800 credit, that's just what the system does.
So I walked out went to vodacom and got my new phone from them.
I can go buy a new car tomorrow no hassle but according to MTN , that little figure on the screen is final.
Well I got my new phone, vodacom got my money and MTN ... you got bugger all.
