ADSL2+ 20Mb/s Elite Option Cancelled

Can somebody please verify if what Telkom are saying is true?

I have been on 20Mb/s ADSL2+ for the past 7 months without having a single issue, but then yesterday it switched to the 10Mb/s sync profile and stays that way even after a port reset on Telkom's side.

The line stats are still exactly the same as before, with the modem indicating it should handle a 24Mb/s connection.

The call centre agent is of opinion that the 20Mb/s ADSL2+ Elite product is no longer available, because the option is greyed out on her screen.

Anybody else also experiencing the same thing?

Update:

Yay! Was lucky enough to get through to someone that knows his job.

Apparently the Adaptive Spectrum and Signal Alignment (ASSIA) line optimization system checked the lines last night and decided to lower the sync profile to 10Mbs/s, even though the line stats were well within range for 20Mb/s.

Telkom has restricted access to this system for most call centre agents, which is the reason that they couldn't switch it back to 20Mb/s.

The ASSIA system also apparently messed up all Hermanus' lines recently, so it sounds like it is another case of rolling out new tech before it was tested properly.

http://www.forbes.com/sites/petercohan/2011/11/07/assia-creates-billions-in-value-for-dsl-providers/

Think I've got the same problem. How did you get round it?

creative1 said:

Think I've got the same problem. How did you get round it?

Click to expand...

You have to speak to a senior supervisor who has the required access rights.

Tell the call centre agent you suspect that ASSIA changed your sync profile, and ask if he/she can put you in touch with someone that can change it back.

Would advise to check your line stats to make sure it is not a technical issue that caused your line to drop the sync profile.

Yeah ASSIA has messed up my line twice now. Usual sync at 20Mbps was excellent; gret noise margins etc, yet ASSIA still decided to mess it up.

I think Telkom needs to ask for a refund because ASSIA is clearly buggy.

Thanks...will give that a try.

I think I'm experiencing the same issue as the OP, my line currently says 2mbps but i can't believe anyone would sell broadband that slow?? there must be a intake somewhere in the system. I want to speak to a manager!