Vox - authentication issues.

BCR

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Something been meaning to do for a long time, is to test whether occasional failure to authenticate my internet connection, is caused by Telkom who I have my line through, or Vox, the ISP I have my username/password details of, in my modem.

Have finally proven - to myself at least - that the fault lies with Vox, and not Telkom.

This, due to the fact that in the last half-hour have been unable to get the red internet light on modem to go to green. Was able to get to modem settings via 192.168.1.1 , changed ISP login to Afrihost 1GB test account, and thereafter, no problem accessing internet, the first time.

So, Vox rep. (Voxy ?), why are there periodic problems in authenticating to your internet servers ? This does happen from time to time, as denoted by the use of "periodic" - a few times a week, in fact.

What can be done to resolve this ?
Will a new username / password help, so instead of having a username of ....... @dsl.lantic.net , and going to an obscure server, perhaps [?] , to one instead ending in [email protected] , be of help ??

Would appreciate positive feedback as to what can be done ?

By the way, I always switch off my modem after use, so the fact that other clients aren't experiencing this problem would be down to the fact that they likely leave theirs on, 24/7.
 
Why do you switch your modem off, if I may ask?
 
Why do you switch your modem off, if I may ask?

1.) Habit - have done so since first getting ADSL ;
2.) more recently especially, due to power cuts .. and the fact that apparently the damage to appliances, electronic goods is brought on by the surge when power comes back on.

Nice to see that Vox are so interested in this being brought to their attention :mad:
 
Hi,

Thank you for bringing this to my attention :)
Could you send me your account number in a PM and I will have our technical team investigate this for you.
 
Hi,

Thank you for bringing this to my attention :)
Could you send me your account number in a PM and I will have our technical team investigate this for you.


PM sent - thanks for responding, eventually :p

Edit : will leave modem (and separate router) on for at least the rest of the afternoon, for testing ; sent 2nd PM with additional info.
 
Last edited:
Noting feedback from Voxy :)

Hi,

Please note that I have submitted your request and we're busy investigating this.
If you ever want to follow up with our team regarding this request, you can use reference number **************

Have a great weekend :)


A VOX agent subsequently made contact by phone & came to the conclusion that it's possibly either that the attenuation is too high or exchange congestion / interference ... and that their systems are 100%.

I'm willing to accept that (for now), as there have been no other complaints to VOX in this regard.
 
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