Soul Assassin
Honorary Master
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Signup for a free 1GB account a lot of the ISP's offer and test.
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Question of the Day: If you were buying a TV today, which brand would you choose?
O/T: Fast speedtest results, very slow streaming etc.
- Thread starter Soul Assassin
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Soul Assassin
Honorary Master
- Joined
- Mar 27, 2006
- Messages
- 11,758
- Reaction score
- 2,330
The second hop hasn't responded in ages, that no longer indicates congestion.
I suggest him to get a free 1GB from Afrihost and test.
PostmanPot
Honorary Master
Is this on all PCs/smart devices in the house?
Are you using automatic DNS settings?
Yes I've tested on all PC's and devices in our house. Same problem.
I've switched between auto DNS and Google's DNS. I've never seen it solve any problems by switching. It's currently on Google's DNS right now.
PostmanPot
Honorary Master
I've never needed to use Google's DNS or any other for any MWEB connection ever, so I would suggest sticking to auto. even if it yields results no different.
You have a PM incoming.
That's called shaping something Mweb does very aggressively along with Web Africa.
Head over test a free afrihost account and then make the switch
PostmanPot
Honorary Master
No it's not, and no they don't.
PostmanPot
Honorary Master
Not sure hey, unless the OP is exaggerating about not being able to YouTube or login to Gmail, it seems that those who have these issues are still able to use them, albeit slowly.
Have you tested YouTube since the changes? Issue looks to be resolved.
The problem comes up during peak hours, so I can't confirm right now since everything works again.
It does seem at first like I'm exaggerating because at peak hours everyone experiences slower internet, it's just normal.
Mine is unfortunately not just slow at those times, it times out completely.
But I think we've found a clue. I'll confirm tomorrow.
Thanks Pot
PostmanPot
Honorary Master
Pleasure. By peak, you're referring to +-19h00? That would make sense as that is when most congestion occurs since everyone is home.
PostmanPot
Honorary Master
Exchange congestion...
Unfortunately the quoted poster here is a known liar, and has repeatedly lied about Mweb's network, and misrepresented himself by purporting to represent Mweb.
On this basis anything he says relating to Mweb should be outright ignored and all Mweb queries and questions should be answered by the official Mweb representatives, who have confirmed via their general manager that the poster quoted above does not have any insight into their network and is in no position to make definitive statements about the Mweb network in any manner. Any claims he makes about any other ISP should be read with the clear bias this poster is renowned for, and it should be noted that he is willing to fabricate stories about other ISPs to further his own agenda.
It may be advisable to report the above post as being potentially misleading and false if you feel that this information may potentially have been incorrect, and/or the information quoted in any way purports to originate from a position of authority on matters relating to Mweb or any other ISPs.
@OP, none of the data so far submitted points to exchange congestion so it is far too premature to call it congestion and blame Telkom. The suggestion to grab a free trial account from another ISP is correct and I'd suggest my own company, Crystal Web, not because we want a sale, but rather because we do offer live chat support for 1GB free trial accounts and when you experience the issue you can quickly hop on to live chat and ask actual experts for assistance on the matter, and they can run the correct tests to help you to get to the bottom of this issue. Unfortunately relying on PostmanPot to assist you is not ideal as his only intent here is to try to convince you that he knows what he is doing in an effort to operate Mweb's PR spin on MyBroadband without their consent, which as has just been evidenced, involves jumping to conclusions in an attempt to absolve Mweb of all responsibilities. Unfortunately no data yet points to exchange congestion (which manifests very clearly in tracert and more detailed tests) and the only evidence for congestion is based on a hunch due to the times. This doesn't mean that something else isn't causing the problem, and it certainly doesn't mean that the ISP is not congested in your area, so it is best to grab free trials and eliminate the ISP variable, as well as engage with proper ISP support to assist you. It may actually be exchange congestion, but there is unfortunately insufficient data with which to make this call just yet...
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PostmanPot
Honorary Master
steyncarl, just ignore the above post. It's simply a copy & paste job from other threads in an effort to silence me. Let's continue working together at finding the cause of your issue as we have been. Keep using my ISP test accounts to isolate the issue, and I'll follow up with you later today. With my test accounts, you don't need to sign up for any trials.
If you are interested in the above, you can get clarity by reading from here where MWEB representatives and management responded to the above poster - http://mybroadband.co.za/vb/showthr...edback-Part-3/page188?p=17184529#post17184529. Rather read directly what MWEB have stated on the matter.
On the point of being a known liar: I'm not a liar.
On the point of purporting to represent MWEB: Never once have I done this, that's merely been the accusation from the above poster. They've led themselves to believe this simply because I actively help with MWEB matters. There are plenty other forumites who assist with their own ISPs, and who have good knowledge of those ISPs and the way they work, common problems, isolated problems, etc. ISPs and internet/networking is not rocket science, anyone can acquire basic knowledge which is often important for helping laymen.
On the point of ignoring anything I say relating to MWEB: I have been involved in MWEB feedback threads for years assisting where I can in order to help others. Having read tens of thousands of posts, I have an excellent understanding and experience of how MWEB works, far better than most. This includes ways to resolve issues, ways to pinpoint Telkom issues, etc. Many forumites are equipped with similar skills, it's not difficult to learn. My experience extends much further than my own line and online posts, but to many other users and homes across SA.
On the point of fabricating stories about other ISPs: Not only have I been accused of this, but also for "taking potshots behind the scenes" at the above poster's company. When I asked for clarity about this this very evening when it was accused, it was clear that I've never done such a thing. Their response was that my asking a forumite friend of mine to test their account of the above poster's ISP, via private message, is taking potshots at their company behind the scenes, which is obviously not the case. Read more about that here - http://mybroadband.co.za/vb/showthr...(Shaping-)?p=17396944&viewfull=1#post17396944. Not only have I been tried to be silenced and called a liar, had my morals and integrity brought into question, and said to have taken potshots, all which is not true, I've been threatened that there would be repercussions if I continue (see the first link I posted above). I've also had personal information like where I work brought into question.
On the point of reporting posts: Again, ISP/internet/networking issues are all regarded as basic knowledge by IT people around here, and the sharing of that information benefits others who don't have the same understanding. An ISP is not necessary in order to conduct many tests which are at your and my and others' disposal.
On the point of my only intent being to convince you that I know what I'm doing, you and many others have direct experience to know that this is simply not the case, and that I'm only here to help.
On the point of operating MWEB's PR on the forum, this is false as MWEB management have confirmed per the first link in this post.
If you are interested in the above, you can get clarity by reading from here where MWEB representatives and management responded to the above poster - http://mybroadband.co.za/vb/showthr...edback-Part-3/page188?p=17184529#post17184529. Rather read directly what MWEB have stated on the matter.
On the point of being a known liar: I'm not a liar.
On the point of purporting to represent MWEB: Never once have I done this, that's merely been the accusation from the above poster. They've led themselves to believe this simply because I actively help with MWEB matters. There are plenty other forumites who assist with their own ISPs, and who have good knowledge of those ISPs and the way they work, common problems, isolated problems, etc. ISPs and internet/networking is not rocket science, anyone can acquire basic knowledge which is often important for helping laymen.
On the point of ignoring anything I say relating to MWEB: I have been involved in MWEB feedback threads for years assisting where I can in order to help others. Having read tens of thousands of posts, I have an excellent understanding and experience of how MWEB works, far better than most. This includes ways to resolve issues, ways to pinpoint Telkom issues, etc. Many forumites are equipped with similar skills, it's not difficult to learn. My experience extends much further than my own line and online posts, but to many other users and homes across SA.
On the point of fabricating stories about other ISPs: Not only have I been accused of this, but also for "taking potshots behind the scenes" at the above poster's company. When I asked for clarity about this this very evening when it was accused, it was clear that I've never done such a thing. Their response was that my asking a forumite friend of mine to test their account of the above poster's ISP, via private message, is taking potshots at their company behind the scenes, which is obviously not the case. Read more about that here - http://mybroadband.co.za/vb/showthr...(Shaping-)?p=17396944&viewfull=1#post17396944. Not only have I been tried to be silenced and called a liar, had my morals and integrity brought into question, and said to have taken potshots, all which is not true, I've been threatened that there would be repercussions if I continue (see the first link I posted above). I've also had personal information like where I work brought into question.
On the point of reporting posts: Again, ISP/internet/networking issues are all regarded as basic knowledge by IT people around here, and the sharing of that information benefits others who don't have the same understanding. An ISP is not necessary in order to conduct many tests which are at your and my and others' disposal.
On the point of my only intent being to convince you that I know what I'm doing, you and many others have direct experience to know that this is simply not the case, and that I'm only here to help.
On the point of operating MWEB's PR on the forum, this is false as MWEB management have confirmed per the first link in this post.
Looney
Executive Member
Wtf did I miss!???
PostmanPot
Honorary Master
Nothing much, you can take a look through the recent threads in this sub forum and links in my above post.
http://mybroadband.co.za/vb/forumdisplay.php/129-ADSL-and-VDSL-ISP-Discussions
Johnatan56
Honorary Master
Exchange congestion...
That's a very quick call without testing another ISP.
@OP, please sign up for one of these free 1GB accounts and use them during that time to see if the issue is replicated.
CrystalWeb
Afrihost
Axxess
WebAfrica
If you use the afrihost one, pease ping bras.afrihost.com as well, it's a piece of equipment sitting at the exchange which would make an easy check for congestion/line problems.
Could you also post your line stats? (EDIT: found them)
Your line looks good.
PostmanPot
Honorary Master
Congestion usually hits residential areas at peak times. We've tested in PM. Was a bit late though so we'll see tonight, it's still open.
Don't test WA, they also have heavy shaping between 8pm and 10pm on most nights and this is shaping regular http i.e. Youtube/File Downloads.
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