‘ATM gave me paper’

schumi

schumi

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Cape Town - A Scottsville mother who tried to draw her wages got a huge fright when the ATM pushed out worthless paper instead of money.

The horrified woman, 40, says she drew R1 000.

However, four of the notes were white paper, the same size as bills, and hidden in between the money.

The mom, who withdrew the money at an Absa ATM in Milton Road, Scottsville, immediately went to the Absa branch in Cape Gate Mall to notify the bank of the problem, and to demand her cash back.

She says she was very nervous to confront the bank, but felt she had to let them know immediately.

“I work too hard for my money. At the ATM I checked the amount and was surprised at the white pieces of paper in between the R100 notes. It was unbelievable. I was immediately angry, my bloed het gekook (my blood was boiling).”
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More at:http://www.iol.co.za/news/crime-courts/atm-gave-me-paper-2007967
 
“They also promised that I would have my money in 10 working days,” she says.

Absa spokesperson Lexi Ball told Daily Voice on Sunday that the case “will receive highest priority” first thing today.
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So ABSA is making this customer wait 10 days for R400 that is going to cost that ABSA branch more in terms of bad press than it would to have just given the customer R400 and investigated SBV's CIT personnel who replenished the ATM.
 
j4ck455 said:
So ABSA is making this customer wait 10 days for R400 that is going to cost that ABSA branch more in terms of bad press than it would to have just given the customer R400 and investigated SBV's CIT personnel who replenished the ATM.
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Yes, it's pathetic, especially as it isnt plain paper and is clearly stamped SBV Services. Can only be an inside job.

View attachment 355144
 
Dave123 said:
Yes, it's pathetic, especially as it isnt plain paper and is clearly stamped SBV Services. Can only be an inside job.

View attachment 355144
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does it take 10 days to open a cash machine and look at the rest of the money inside? how about the branch manager going out there and drawing 5k if they can't get it open immediately? It should take minutes to verify this lady's story.

honestly, customer service in this country is shocking sometimes.
 
Typical bank customer service and especially ABSA. Banks are like the anc and are never wrong. Hopefully this is not a scam by the customer but the bank should investigate immediately and sort out immediately instead of fking up their name further.

Imagine if this was to pay a hospital deposit or something like that.
 
You'd be surprised how much these cash in transit people steal... no, not the hijackers hijacking him, the guys actually working there
 
Typical 3rd rate South African customer service. When a business bungles make it the customers problem. There is no real downside or cost to behaving this way in SA. Irony is that ABSA is still Barclays owned and Barclays UK would have sorted out this issue in a matter of minutes for their UK customer.

A recent overseas visitor summed up South African customer service perfectly to me in just one word – Diabolical!
 
Also happened to me once about 5 years ago. Withdrew R1000 from an Absa machine at a petrol station. I receive 9 notes and 1 piece of paper. I reported it to the owner of the petrol station (we know each other). He gave me the R100 and said that he will sort it out with the bank.
 
ATM jammed last year, It was probably 3 days before payday and I only had like R600 cash left.I drew it and it went through on my phone but the money didnt come out.Had to wait 6 days for my cash.****ing arseholes.
 
She's lucky she got paper. A couple of years ago I tried to withdraw R500 but nothing came out except the slip showing I withdrew the money. Called the bank immediately and gave all the details. It took about a week to reimburse me.
 
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Couple years ago brother withdrew money,and the atm gave him r10k extra. Went to the nearest branch to return it. They said thank u and gave him a signed letter and a pen lol
 
well this is a bit kaka. don't these big companies realize the bad exposure they get when they do these things? do audit teams not do 'reputational audits' anymore? with so much public exposure these days I would have thought it would be a pre-requisite.
 
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