Webafrica Fibre - Horrid Installation Experience.

R

rawoke

Well-Known Member
Joined
Dec 2, 2009
Messages
277
Reaction score
0
Webafrica Fibre - Installation Experience.

Yo after waiting almost two months for my my WebAfrica fibre to be installed and numerous emails/calls they come back to me stating that "There are no fibre available in my complex according to OpenServe..." This took them more than 6 weeks to figure out and communicate to me ! Nevemind the fact that there are quite a few residents in my complex that have fibre and got it installed via other ISPs..
 
Last edited:
Trust me you are not the only one.... I had them fight with me to the point I sent a picture of the damn fibre box on the phone poll outside... The contacted me asking me to sign up for a service they could not provide then would not simply tell me I was wasting my time with them and string me on for weeks.....
 
Ja they really have slipped ! They use to be a lot better !
 
Just keep on bugging them. They came to my house and there was no black fibre box on our pole. 2 weeks later they pulled a cable from 3 properties down the street just for our installation. It was openserve.
 
This was my fibre installation experience with Crystal Web:

Mon: notice my address is dark purple on coverage map, apply around 5pm with live chat support
Tue: receive call from Openserve to schedule technician on Wed morning
Wed: technician arrives a few hours late & does 90% of the installation single-handedly
Thur: technician finishes installation, but issue with poles
Fri: contractors sort out their poles & connection works fine

Overall not bad I'd say.
 
Distr4ction said:
Trust me you are not the only one.... I had them fight with me to the point I sent a picture of the damn fibre box on the phone poll outside... The contacted me asking me to sign up for a service they could not provide then would not simply tell me I was wasting my time with them and string me on for weeks.....
Click to expand...

Had that box outside my house since November last year - Webafrica still can't give me any eta or progress on the installation. I don't know if this is Opernserves problem or theirs, but communication between everyone involved is a complete mess.
 
I unfortunately have to echo your experience. I canceled my fiber order with them after giving them more than adequate time to sort out themselves. Ordered with another isp on Friday and got the call for site inspection today. Now that's how you do it.
 
Mr.Jax said:
I unfortunately have to echo your experience. I canceled my fiber order with them after giving them more than adequate time to sort out themselves. Ordered with another isp on Friday and got the call for site inspection today. Now that's how you do it.
Click to expand...

May I ask with which Fibre ISP you signed ? Axxess apparently lost my application !:S
 
Hello ,

Thank you so much for your enquiry.

Really sorry about this frustration - please provide me with your order number - would gladly help


Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah
 
WebAfrica Helper said:
Hello ,

Thank you so much for your enquiry.

Really sorry about this frustration - please provide me with your order number - would gladly help


Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah
Click to expand...

???
What will this help ????


I've had all the order,reference and lotto numbers and yet WebAfrica doesn't have a freaking clue !!!
According to W.A

- I have "no fibre in my complex"
- Took you more than 6 weeks to come to this point.. after multiple follow-ups from my side.. - Seems you guys don't track overdue tickets ???
- My neighbours in same complex all got fibre - provided they don't sign up with WebAfrica
- Also when asking ".. HOW IN THE BLUE HELL BE COULD THIS BE POSSIBLE..." and CANCELLING MY SIGNUP - take into account I've now wasted more than 6 weeks of my time with w.a and their genius support..

One of your "brand ambassadors" Orion Stober replied :

"That’s awesome news, Consider this order cancelled.
Have blessed day
Orion Stober"

So for that last time on the 3rd communication channel "I've cancelled my order !"
 
WebAfrica Helper said:
Hello ,

Thank you so much for your enquiry.

Really sorry about this frustration - please provide me with your order number - would gladly help


Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah
Click to expand...

Guessing that ship has sailed.
 
Same experience, same outcome - cancelled order and will never do business with Webafrica again, as a result of their bad communication strategy
 
rawoke said:
???
What will this help ????


I've had all the order,reference and lotto numbers and yet WebAfrica doesn't have a freaking clue !!!
According to W.A

- I have "no fibre in my complex"
- Took you more than 6 weeks to come to this point.. after multiple follow-ups from my side.. - Seems you guys don't track overdue tickets ???
- My neighbours in same complex all got fibre - provided they don't sign up with WebAfrica
- Also when asking ".. HOW IN THE BLUE HELL BE COULD THIS BE POSSIBLE..." and CANCELLING MY SIGNUP - take into account I've now wasted more than 6 weeks of my time with w.a and their genius support..

One of your "brand ambassadors" Orion Stober replied :

"That’s awesome news, Consider this order cancelled.
Have blessed day
Orion Stober"

So for that last time on the 3rd communication channel "I've cancelled my order !"
Click to expand...

So is that a maybe? Or a no?
 
Don't bother with WebAfrica. Just be thankful they didn't give you their crap fibre service.

We are paying Web Africa for 50Mb fibre and are getting nowere near that speed, internationally. We can hardly even stream.
On local speed tests we get well over 50Mb, But on international, during normal usage hours at night, we get 2Mb to 3Mb, sometimes even less than 2Mb. And then laaate at night, after all their customers have gone to sleep, it's fast again.
It's totally uselless to us.

I belive WebAfrica actually use Internet Solutons for their backbone.
I don't know if InternetSolutions doesn't have the capacity, or if they're just screwing WebAfrica.
Either way, they are screwing us, and their fibre is just not worth it.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X