Posting here hoping someone can point me in the right direction. Its been 2-3 weeks and I have had 0 progress. I'll try keep it at brief as possible.
For years I have had a 10mb/s ADSL line, no issues just worked. Download at 1.1MB/s from international sites/usenet providers, ISP is WebAfrica (Capped). So I decided a little while ago to treat myself, asked Telkom to bump it up to 20mb/s . The day I made that change my international speeds dropped to 0.3MB/s. I was thinking that the line stats were a little marginal, so let's rather ask Telkom to change my 20mb/s profile from ADSL to VDSL. After 5 min of explaining I could see i was getting very vacant stares, so I just asked them to bump me up to 40mb/s knowing that its only possible on VDSL.
This is where is gets abit more interesting, at 40mb/s getting full line speed local, but still only 0.3mb download internationally, but I get a full 3mb/s up both local and international. My line stats are great. So i'm thinking maybe its the ISP? I try Afrihost and Telkom own test DSL account, but both have the exact same result as the WebAfrica account.
Eventually I get a Telkom techie out (they didn't want to book one as my line stats where too good), he calls me from the exchange to say he cant see an issue. After a lengthy talk describing the issue, he mentioned that he has another ticket from someone in the area with the exact same problem. So he solution is to run some tests and take that back to IT. That evening (Thursday) I come home and everything is dead, no internet, no sync, no line, not even a dial tone.
After a few calls, they have eventually got the internet back up today (Monday) but still the same problem of the slow international traffic persists.
Does anyone have any idea of what is actually going on and suggest a plan to rectify, this slow speeds are killing me. Hardware wise I dont think its an issue, got a clean network with a Billion 8800 VDSL modem and an Asus router managing everything.
I just don't know where to go next.
For years I have had a 10mb/s ADSL line, no issues just worked. Download at 1.1MB/s from international sites/usenet providers, ISP is WebAfrica (Capped). So I decided a little while ago to treat myself, asked Telkom to bump it up to 20mb/s . The day I made that change my international speeds dropped to 0.3MB/s. I was thinking that the line stats were a little marginal, so let's rather ask Telkom to change my 20mb/s profile from ADSL to VDSL. After 5 min of explaining I could see i was getting very vacant stares, so I just asked them to bump me up to 40mb/s knowing that its only possible on VDSL.
This is where is gets abit more interesting, at 40mb/s getting full line speed local, but still only 0.3mb download internationally, but I get a full 3mb/s up both local and international. My line stats are great. So i'm thinking maybe its the ISP? I try Afrihost and Telkom own test DSL account, but both have the exact same result as the WebAfrica account.
Eventually I get a Telkom techie out (they didn't want to book one as my line stats where too good), he calls me from the exchange to say he cant see an issue. After a lengthy talk describing the issue, he mentioned that he has another ticket from someone in the area with the exact same problem. So he solution is to run some tests and take that back to IT. That evening (Thursday) I come home and everything is dead, no internet, no sync, no line, not even a dial tone.
After a few calls, they have eventually got the internet back up today (Monday) but still the same problem of the slow international traffic persists.
Does anyone have any idea of what is actually going on and suggest a plan to rectify, this slow speeds are killing me. Hardware wise I dont think its an issue, got a clean network with a Billion 8800 VDSL modem and an Asus router managing everything.
I just don't know where to go next.
