Join us now. It is free, and it takes less than 1 minute to register.
Register now
Subscribe to our daily newsletter. It is free, and it comes with many benefits.

+ Reply to Thread
Results 1 to 2 of 2

Thread: Rain LTE-A from Mweb Wrong usage Report with no responce from Mweb

  1. #1

    Default Rain LTE-A from Mweb Wrong usage Report with no responce from Mweb

    I got the Rain lte through Mweb on the 17th of August, and all went well until the 1st of September when Rain pushed a firmware update onto my Router that now displays a custom usage page and therefore does not allow me to chek my own correct usage!
    If I go onto my account on mweb, it shows that I have already reached my capping, witch is not correct. If I go to my daily usage for the month of September, it actually displays the correct usage of 60gig out of 110gig. i know this is correct since there is days that shows no usage and those days I was not at home. Futhermore, usage notifications are turned on for SMS and email at 50,70,90 and 100%, and I did not receive a single notification except for last night when I got the Sorry you have reached a 100% of your cap SMS.
    I would have expected that this is a simple admin problem or at least some explanation from Mweb, but after 5 phone calls, the last being yesterday morning, and speaking to a manager that gave the normal"I promise I will personally get back to you bull****", Mweb chooses to ignore the problem.
    Unfortunately I have already made the monthly payment for October, and means I will now have to go to the Bank to reverse the payment to cancell this Rain Lte service. I cant have a service where I get ripped off and the service provider does nothing to correct it.September usage.docxdaily usage September.docx

  2. #2


    there is complaining with other posts already, Afrihost as well. eish, maybe I have to come to fix it for them.

+ Reply to Thread

Similar Threads

  1. Rain lte-a mweb. You account is suspended message
    By Harshaan in forum Rain LTE-A
    Replies: 0
    Last Post: 17-09-2017, 08:50 AM
  2. Mweb Rain LTE deal
    By cavedog in forum Rain LTE-A
    Replies: 16
    Last Post: 16-09-2017, 07:11 PM
  3. MWEB Rain LTE feedback
    By groenie in forum Rain LTE-A
    Replies: 8
    Last Post: 26-07-2017, 09:30 PM
  4. Webafrica and MWEB will sell Rain LTE-A packages
    By Kevin Lancaster in forum Broadband and IT News
    Replies: 8
    Last Post: 14-06-2017, 11:25 PM
  5. Mweb 4meg montly report usage
    By Photosbot3 in forum Photography
    Replies: 0
    Last Post: 14-08-2015, 10:12 AM



Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts