Dear ‘Early Connect’ Customer,
IMPORTANT NOTICE:
Please read the important information below carefully as it has a direct impact on both your relationship with Rain (Pty) Ltd (“the Company”) as well as the LTE-A service you currently receive.
Background:
1. ‘Early Connect’ customers are those former iBurst customers who migrated technologies from the now defunct ‘iBurst” to the new Rain LTE-A technology.
2. This migration occurred pursuant to a ‘deal sheet’ entered into between the company (Rain (Pty) Ltd) and yourself.
3. The ‘deal sheet’ sheet set out the terms and conditions for the use of the Rain Fixed LTE-A service and specifically the monthly fee payable by you and the monthly allocation of data that you were entitled to.
4. The ‘deal sheet’ contemplated termination of the agreement on 31 August 2017 – but shall be extended on a month-to-month basis.
Current Situation:
In accordance with an agreement reached between Rain and Afrihost SP (Pty) Ltd (“Afrihost”), Rain will cede all its interests in and ownership over your account to Afrihost over a period not exceeding four weeks.
What does this mean?
1. Rain will raise its final invoice and payment run on or around 28 February 2018.
2. The subscription so levied is for the April billing period (ending 30 April 2018).
3. Rain will transfer your details to Afrihost who will:
• Offer continuity of service on a month-to-month basis, provided that:
o Your account remains paid and up to date.
o You accept the general terms and conditions as published by Afrihost from time to time.
Afrihost Terms and Conditions >>
https://www.afrihost.com/site/page/terms_and_conditions .
Afrihost Privacy Policy >>
https://www.afrihost.com/site/page/privacy_policy
Afrihost Acceptable Use Policy >>
https://www.afrihost.com/site/page/acceptable_use_policy
• Migration will be possible provided that any migration (upwards or downwards) is to a standard LTE-A package as offered by Afrihost from time to time.
• Afrihost reserves the right to terminate the existing packages at its convenience – subject to you their terms and conditions .
• Provide support for the product through their extensive support channels.
• Provide you access to their ‘ClientZone’ where you will be able to, inter-alia:
o Check your usage and receive usage notifications;
o Subscribe to additional services; and
o Top-Up your data should you run out.
What do I need to do?
If you agree to having your account transferred to Afrihost as detailed above – then no action is necessary.
I don’t want to move to Afrihost.
1. If you do not wish to have your account transferred to Afrihost you are required to complete the following web-accessible form by NO LATER THAN 20 MARCH 2018:
2. Complete this form is you do not wish to have your account transferred to Afrihost. Click here.
What will happen if I complete the form and elect NOT to move to Afrihost?
The agreement between Rain and yourself will terminate either:
• On 30 April 2018; or
• Such earlier date should you be in default of your agreement with Rain; or
• Your account falls into arrears – which will result in suspension and/or termination.
Whichever event shall occur first in time.
Because of the termination noted above your service will cease to function and you are free to engage with the internet service provider (“ISP”) of your choice should you require continuity of service. The router remains your property and you are free to deal with it as you see fit.
In Summary:
If you do nothing then you agree to the transfer of your account to Afrihost and you agree to continue to pay your monthly subscription to Afrihost and your LTE-A service will continue to work.
If you complete this form, your agreement with Rain will terminate and Rain will not transfer your account to Afrihost. This means that your LTE-A service will stop working on the termination date.
For Rain (Pty) Ltd
(Duly authorized)
