What is the cheapest Neotel Business service?

LazyLion

LazyLion

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primarily for telephone, but as a backup internet would be nice as well, although essential.

Telkom is telling us our cables have been stolen, dunno how long to get those replaced. so in the meantime maybe Neotel can hook us up?
 
OK, they say that the R99 a month option with outright purchase of the R599 device is the cheapest option for business as well. That gives us voice and data.
 
Ok, now if I could just find someone who is willing to sign me up. Been waiting since 10 am for someone to call me back. :(
 
Garyvdh said:
OK, they say that the R99 a month option with outright purchase of the R599 device is the cheapest option for business as well. That gives us voice and data.
Click to expand...

Was gonna suggest that exact package.

The data is at 8c per meg.
 
Nearly thought this was going to be a one man thread, until Qwikslver posted :p
 
OK so on Monday...

1) 10 am: Called 0800 333 636 and enquired about packages. Told to call 0860 636 835 and sign up.
2) I called 0860 636 835 and the guy said they were a Samsung Division handling sign-ups for Neotel. He tried to talk me into getting the R173 Contract option which hooks into our PABX. But I insisted on the R99 No-contract option. He said he would call me back within 30 mins.
3) 12 pm: I called 0800 333 636 and asked to sign up. She asked me to call the 0860 636 835 again. I said I did, but got nowhere.
4) I called 0860 636 835 again and spoke to another guy. He took my details again and said their "computers kept crashing on them", so he also said he would call back in 30 mins.
5) 2 pm: I called 0800 333 636 again and told them I had tried twice to sign up. This time the guy on the line told me he would do the sign-up for me. He took all my details and gave me a Reference number of L00010863. First reference number I had been given all day. Still nobody's name though. He said I would need to complete an application form and send a cancelled cheque or bank statements and our CK1 document. He said he would send that by e-mail to me.

Tuesday, 1 pm... still waiting for anything/something to happen. Have received nothing by e-mail or fax. Nobody called me back either. So where do I go from here?

This is not looking good for Neotel. What kind of service is this?
 
LOL... Tuesday, 3:30 pm...

I called 0800 333 636 and gave them my reference number. They said they are just about to e-mail the forms to me. They also asked me if I was the guy who posted a comment on the internet? Good to know you guys are reading this! ;)
 
Friday 1 pm.

finally got all the forms faxed off today. :)

now waiting on them again.
 
Garyvdh said:
LOL... Tuesday, 3:30 pm...

I called 0800 333 636 and gave them my reference number. They said they are just about to e-mail the forms to me. They also asked me if I was the guy who posted a comment on the internet? Good to know you guys are reading this! ;)
Click to expand...

LOL ... I think I should also post a comment when I apply for my wifes business early next year.
 
Tuesday, 9:15 am

A lady from Neotel called me and asked if I had received the application forms by e-mail. I said yes, I faxed them on Friday afternoon. She asked what number, and I said to the number the rep (Kevin) gave me. She said you mean "Clint"? and I said no, the guy who contacted me from Neotel was named Kevin and that was the number he gave me to fax the forms to. She said that is an old number that does not work anymore. So she gave me a different number. I just faxed them off to the new number. :mad:

Come on Neotel! Who the heck is Kevin and why is he calling your customers posing as a rep?

It's been 8 days since I first called Neotel, two of those days I took to get the forms together... but the other six are your baby. So much for installation in 48 hours.
 
Garyvdh said:
It's been 8 days since I first called Neotel, two of those days I took to get the forms together... but the other six are your baby. So much for installation in 48 hours.
Click to expand...

Remember that a Neotel month has a 100 days. So 48hours probably works out to a week.

So they were actually 1 day early. Why you complaining?
 
Yay! They finally delivered the phone this morning. Made one call to test... very clear. Now just testing the internet.

Thanks Neotel for coming through.

OK, Internet is not working. :( Not accepting my login details on the device or on the Neotel Admin page.

They are logging a support ticket for me now on the tech support line.
 
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Garyvdh said:
Yay! They finally delivered the phone this morning. Made one call to test... very clear. Now just testing the internet.

Thanks Neotel for coming through.

OK, Internet is not working. :( Not accepting my login details on the device or on the Neotel Admin page.

They are logging a support ticket for me now on the tech support line.
Click to expand...

Pity Neotel don't any fixed lines hey?

They are only broken. :D
 
Well, five days later ... and no response from Neotel. The voice portion of the line works, but the Internet still does not work.

I cannot dial-up... it gives me a username and password error... Same with the Neotel Admin Web page.

I logged a support ticket on Monday (Ref. #9890), but I have not heard from them.

I did get an e-mail from Kevin again (from tfacom.co.za)... asking me to complete another SME application form... and apologising for the delay in delivering the device.

Um, thanks... but I already completed that application form a long time ago... and I already have the device.

Seem to me like you guys need to work on your communications there, Neotel! :rolleyes:

maybe you should get Telkom to install some phone lines for you or something so that you guys can talk to each other.
 
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Garyvdh said:
I did get an e-mail from Kevin again (from tfacom.co.za)... asking me to complete another SME application form... and apologising for the delay in delivering the device.

Um, thanks... but I already completed that application form a long time ago... and I already have the device.

Seem to me like you guys need to work on your communications there, Neotel! :rolleyes:

maybe you should get Telkom to install some phone lines for you or something so that you guys can talk to each other.
Click to expand...

You'll probably find their headoffice doesn't have coverage and that their customer service department can't give themselves an estimate on when they will be covered :D

Poor buggers.
 
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