Intermittent international?

R

radicool

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Anybody else experiencing ping timeouts internationally?

I know there were DNS problems earlier and a line break for 012 area code, but I am in Johannesburg, and my DNS is resolving.

The wierd thing is that I am experiencing the timeouts on both my SAIX and IS accounts.

So it sounds like it could be my ADSL line... except I am getting perfect ping responses to local sites on both accounts - if it was my line, my local connectivity should be affected too, shouldn't it? :confused:

Any ideas on what the problem could be?
 
From: [email protected] [mailto:[email protected]]
Sent: 01 April 2009 09:03 PM
To: [email protected]
Subject: SAIX Network Notice Update - Link - All Customers may experience slow browsing to international sites
Importance: High


Notice Ref : NN0002946
Failure Type : Fault Condition
Status : Cleared
Problem Description : Link - All Customers may experience slow browsing to international sites
Impact : Browsing Service Degraded
Time Down : 2009-04-01 19:34
Time Up : 2009-04-01 21:02
Sites : Hong Kong Line down from Rosebank to Hong Kong
Affected : ADSL users, Dialup users, SpaceStream users, Leased Line users, WiMax users, WiFi users
Cause : Errors between Rosebank and Mtunzini
Resolution : Line is up and has been running error free for the past 60min
 
It looks like that fault is cleared, but my international is still really bad across my Telkom Internet, WebAfrica SAIX and WebAfrica IS accounts...

Reply from 74.125.79.103: bytes=32 time=418ms TTL=235
Request timed out.
Reply from 74.125.79.103: bytes=32 time=419ms TTL=235
Reply from 74.125.79.103: bytes=32 time=1640ms TTL=23
Request timed out.
Reply from 74.125.79.103: bytes=32 time=328ms TTL=235
Reply from 74.125.79.103: bytes=32 time=323ms TTL=235
Request timed out.
Request timed out.
Reply from 74.125.79.103: bytes=32 time=441ms TTL=235
Request timed out.
Reply from 74.125.79.103: bytes=32 time=328ms TTL=235

Yet for local it's perfect:

Reply from 196.34.223.200: bytes=32 time=33ms TTL=120
Reply from 196.34.223.200: bytes=32 time=33ms TTL=120
Reply from 196.34.223.200: bytes=32 time=32ms TTL=120
Reply from 196.34.223.200: bytes=32 time=33ms TTL=120
Reply from 196.34.223.200: bytes=32 time=33ms TTL=120
Reply from 196.34.223.200: bytes=32 time=33ms TTL=120

So it can't be the ISP, and it can't be the line... so what can it be?
 
Could you please PM me your contact details as well as your client code?
So that we can investigate the issue.

Thanks
 
Internet isn't good today on SAIX or IS.

I've had every possible error message trying to login to MSN (not to mention a lot of disconnects) as well as intermittent international browsing.
 
We were told by our IT guys that it is an 'international adsl problem'.

Can't log onto majority of international sites and msn doesn't load at all.

Are they just feeding us horse radish or what?
 
I just got home and found the same using my IS account, some international sites load perfectly and others not (eg google) ... sigh. Guess I will just have to try again later.
 
Yes, google here in CPT is horrendous. I need to use it though.

However, it is fine at the office.

Google resolves to IP number in the 209.x.x.x space from home ADSL using opendns. At the office it resolves to the 74.x.x.x space using iafrica.com/uunet. I changed my DNS to iafrica, it then resolved to 74.x.x.x but then another google address (client1.google.com) goes back to the 209.x.x.x and it is just dead. :P

So although the names might resolve, there seems to be a problem with those google hosts marked for SA it seems (DNS requests for google return geolocation specific IP numbers).

In another post here I did a traceroute from home and from the office using IS accounts and the home ADSL gets a fat hiccup. MikeCTZA, could you maybe tracert www.google.com and see what comes up for you?
 
i use web africa unshaped and the latency is pathetic, 3000+ on wow, when i was getting like 250-300 last week.
 
My connectivity is still down the toilet :(

Twice before when I have had problems like this, the problem was my DSLAM at the exchange. When they replaced that everything was perfect again, so I'm hoping to convince Telkom to do the same thing again.

The problem is, as far as they're concerned, so long as you are connected everything is fine. They don't consider ping timeouts and download speeds of 300kbps on a 4mbps line a problem.
 
you know what grinds my tits, is the fact that WA's status says there is no issue, when clearly there is.
 
Last night was really bad... I am pretty dissapointed in WA when I checked their page and there was no outages reported... Even now, when checking today. No mention of the ADSL problems last night. My international connections were flapping up and down, and very very unstable.
Even switching to Verizon I could at least play WoW, but at the expensive of random disconnects + latency jumping between the 650 -4500 Ms on unshaped. Had around 23 DC's....

Saix was totally unplayable. Seriously, Web Africa - I come from a ISP background and I know you guys rely on SAIX to provide outages to you guys since you are only resellers.... but hell... speak to your damn account managers @ telkom to get the problems sorted out pls.
 
Telkom had a problem noted on their notice board on Wednesday with regards to international browsing problems. This issue could still be affecting international browsing, but we haven't received any confirmation from Telkom as of yet. Any new updates will be posted on our noticeboard - http://www.webafrica.co.za/status

Notice Description:Link - All Customers may experience slow browsing to international sites
Date / Time Down:2009-04-01 19:34
Site / Area:Hong Kong Line down from Rosebank to Hong Kong
Affected:ADSL users
Impact :Browsing Service Degraded
 
I think their dns server are definately still not right .. I registered a new domain 48 hours ago but it's still not resolving properly from here.
 
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