I have a 4MB line to the sunninghill exchange ( I am based in Rivonia).
My DSL has been extremely erratic of late, and in the last 4 weeks has become unusable during the day.
Here are the symptoms:
1) On Weekdays (During the day) my line speed slows to a crawl (20kBps speed test on telkom.co.za)
2) On Weekdays at around 7pm the line speed becomes fine again (400kBps speed test on telkom.co.za).
3) On the weekend, the line works perfectly at any time. I can boot up at 7am and the speed is 400kBps.
4) At my office which is a block up the road(on the same exchange), we have a business DSL account and there are no speed problems.
Here are the facts:
1) The line from the box outside my complex to my unit is NEW and there are no joins.
2) I have tested on wifi, LAN, and with two different DSL routers and get the same results.
3) Every technician that comes out to my place says that there are some "small errors" on my line but nothing major.
4) I called into the tech support line and got them to decrease the speed of my line to 2048,1024 and still the same problems occur.
I am absolutely clueless as to what the problem could be.
On one hand I think it might be the line itself, but then why does it work perfectly on the weekends and during the week at night?
They have replaced/swapped/reconnected me to a new port at the exchange numerous times and it never helps.
does anyone have any ideas?
I am tearing my hair out here and telkom are absolutely, without-a-doubt,totally and utterly clueless and incompetent.
My DSL has been extremely erratic of late, and in the last 4 weeks has become unusable during the day.
Here are the symptoms:
1) On Weekdays (During the day) my line speed slows to a crawl (20kBps speed test on telkom.co.za)
2) On Weekdays at around 7pm the line speed becomes fine again (400kBps speed test on telkom.co.za).
3) On the weekend, the line works perfectly at any time. I can boot up at 7am and the speed is 400kBps.
4) At my office which is a block up the road(on the same exchange), we have a business DSL account and there are no speed problems.
Here are the facts:
1) The line from the box outside my complex to my unit is NEW and there are no joins.
2) I have tested on wifi, LAN, and with two different DSL routers and get the same results.
3) Every technician that comes out to my place says that there are some "small errors" on my line but nothing major.
4) I called into the tech support line and got them to decrease the speed of my line to 2048,1024 and still the same problems occur.
I am absolutely clueless as to what the problem could be.
On one hand I think it might be the line itself, but then why does it work perfectly on the weekends and during the week at night?
They have replaced/swapped/reconnected me to a new port at the exchange numerous times and it never helps.
does anyone have any ideas?
I am tearing my hair out here and telkom are absolutely, without-a-doubt,totally and utterly clueless and incompetent.
Last edited:
over sell the service 50 to 1