i emailed nokia care , this is thier reply below
Dear XXXXX
Thank you for emailing Nokia Careline.
With regard to your enuiry, Nokia is aware that some shipments of Nokia 5800 XpressMusic have been shipped without the following accessories:
1. Case
2. Stand
3. Extra Stylus
Nokia SA is committed to rectifying the issue. Therefore, we would recommend you revert to the point of purchase and leave your contact details with them (Name, Contact no and IMEI # of your Nokia device). Nokia will distribute the extra accessories to the stores via our Nokia field force as soon as they arrive in South Africa.
Please do not return the handsets as faulty as there is no fault on the actual device, but rather a few accessories outstanding from the sales package, the issue will be rectified through the above process.
Please help us serve you better by providing your valuable feedback at:
http://digiumenterprise.com/answer/?inv=9831983&chk=PUS67HG4&anslang=0
Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 08611-66-542, between 7am and 9pm (local time), Mondays to Sundays. For online assistance, please visit
http://www.nokia.com/mea/contactus.
“Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at
http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”
Kind regards,
Naail M. Kamil
Nokia Careline
Nokia Middle East & Africa