Call Reference ID : STT000000006302
Failure Type : Network Failure
Problem Description : Link down between East London er 1 and Bellville core
Time Down : 18 Sep 2007, 17:50:00
Impact : N/A
Site : East London
Services Affected : Leased line customers
Updates :
18 Sep 2007, 18:35:25 hlongsh1
Our technician are busy Attending
Cause of Failure : Unknown
Status : New
Thats all I can find, but thats not related to DSL customers?
If I download a lot of stuff it caps at 20-22 kb per second and then stuff like MSN,Google Talk etc time out. i.e there is some limit somewhere of 20kb probably.
Blady well done SAIX...you guys just know how to mess things up. I have an IS account as well which does not seem to be any better - anyone else on IS?
My biggest concern is that SAIX apparently is not aware of any International connectivity problems. I thought I'd give them a call on 0800 222 772 just now to find out...there's also nothing on their noticeboard about this issue. ISP's, please help!!!
Hi Mr.G, seems like it's a CT problem - I phoned Telkom on 0800 375375 and selected the desktop support option. Somehow the line got reset to 107Kbps (Guys said sometimes this happens during maintenance) and they did a reset to 4MB. Had to hold on for 50 minutes though...my line seems to be back at 4mb speeds again.
Same area, 4Mbps line. Currently getting 314Mbps download speed, tested from www.winamp.com . Tested local speed also got about 320 Mbps, while downloading a clip on my Xbox360