MTN SP Unable to migrate me to New Packages and Worse News

3Gee

3Gee

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It has been 10 days since my request to migrate to the new mtn packages was faxed,

Retentions informed me that the migration was possible, Ref No. given , i was initially informed that data and fax was causing the problem with the migration , i indicated that these facilities could be removed , numerous calls and emails later and my package has NOT been MIGRATED and since MONDAY i NO LONGER HAVE CLI working:eek::eek: either :mad::mad::mad:

MTN Reps on this forum , please resolve this problem
 
3Gee said:
It has been 10 days since my request to migrate to the new mtn packages was faxed,

Retentions informed me that the migration was possible, Ref No. given , i was initially informed that data and fax was causing the problem with the migration , i indicated that these facilities could be removed , numerous calls and emails later and my package has NOT been MIGRATED and since MONDAY i NO LONGER HAVE CLI working:eek::eek: either :mad::mad::mad:

MTN Reps on this forum , please resolve this problem
Click to expand...


I called 808 once again , the 1st operator simply hung up ,on my second attempt i hung up after placed on hold for 12 mins , MTN this is totally unacceptable , i have telephone recordings and emails to backup this unacceptable service .
 
Hi 3Gee

I have escalated this matter to Xolile's manager after not getting feedback on this myself. I will make sure you get feedback on this accordingly today. This is not on and I agree 100%
 
Pitbull said:
Hi 3Gee

I have escalated this matter to Xolile's manager after not getting feedback on this myself. I will make sure you get feedback on this accordingly today. This is not on and I agree 100%
Click to expand...

Thanks , lets see what the outcome is .
 
Pitbull said:
Hi 3Gee

I have escalated this matter to Xolile's manager after not getting feedback on this myself. I will make sure you get feedback on this accordingly today. This is not on and I agree 100%
Click to expand...


Please check your PM reagrding my CLI problem , something really wierd going on at MTN
 
3Gee, Please PM me the number you are having an issue on together with the new package that you migrated to and I will resolve this.
 
Dr_Data said:
3Gee, Please PM me the number you are having an issue on together with the new package that you migrated to and I will resolve this.
Click to expand...


Hi Doc , check your PM
 
issues with migration

i also have unresolved issues with mtn regarding migration to the new package,my cellphone[162]indicated i already migrated on the 07/10/08 b'cause it indicated the rand value instead of free minutes,but their system indicated the migration as pending,i was only credited with R175 instead of the R200,more than 10 calls to 808 and i still don"t understant why;notice of R29 call charges while i still had my full bundles 808 gave me 4 different explanations,and lastly the polokoane service centre did not include the top up option on my package,they told me to wait untill my next billing date which is the 7th to correct the package
im watching the space[0832979820]
 
There is still no closure with my problem either, original request sent is dated 09 October , i have been given 3 different explanations, basically they are blaming their "IS" department , my billing cycle starts on the 8th of every month , and i have been using up my free minutes , come the 8th of Nov , i will expect to have the new package activated or MTN will have to credit me for any charges above the package i requested.
 
don't all leap into new offerings at once.. I got burn't migrating last year..
As a contract customer it basically means you have no say or rights whatsoever..
Wait for this new consumer protection bill to come into effect.. Then we gonna see contracts a rolling
 
mtn credit you... Haha.. Now there's a joke..
Through "hello peter" i got them to call me the next day.. But after their promises and waiting till the next billing period.. I still got debited further.. Then on calling in to complain all i got was the standard.. Thats the proceedure sonny.. Sorry for uu.. But ya.. Rule one.. Contract subscribers are dirt..
 
well , the countdown starts , 7 days to my next billing date , no closure to my migration issues
 
the countdown continues , 4 days to my next billing date , no closure to my migration issues
 
the countdown continues , 3 days to my next billing date , no closure to my migration issues
 
the countdown continues , 2 days to my next billing date , no closure to my migration issues
 
the countdown continues , less than 24HRS to my next billing date , no closure to my migration issues
 
MTN , I AM LOST FOR WORDS , MY BILLING CYCLE STATED TODAY , I AM STILL ON THE SAME F^*(^&*^&*^*G PACKAGE, NO MIGRATION TAKIN PLACE .THIS HAS TRULY BEEN MY WORST EXPERIENCE TO DATE IN ABOUT 12 YEARS
 
I think at the moment asking MTN to do anything w.r.t. their billing systems is out of the question. They seem to be swamped with bugs from the whole migration when even DrD / MTNDD / Pitbull can't do anything. I got my problem temporarily resolved (i.e. they credited me back for the past months massive over charge) but the guy I spoke to didn't know how to fix the underlying problem with my account so it looks like I have to manually call up every month to go "guys, stop ripping me off, give me my R2k back". I've even seen other peoples cell phone numbers once or twice when I log into MTN Active. It's billing systems gone rogue! :eek:

Would be interesting to find out what's going on behind the scenes with MTN and their billing transition, but while they have a lot of helpful people on the forum (the ones listed above), they don't have anyone as "empowered" as vodacom3g who can actually say what's gone wrong.

I wrote an exam a few days where a question was "you're a project manager at large cell phone company and want to migrate to a new billing system, how would you do it so as to avoid disrupting service" and I couldn't help laugh at how different ideal project management is to the way it seems to be done in the real world. MTN technicals under time pressure to support the Anytime launch and they just roll this new broken system out voetstoots.

Anyway being the good typical South African consumer that I am I'll grumble a bit and suck it down, but if they haven't got their s--t together by the end of this month I'm switching to VC.
 
km2 said:
I think at the moment asking MTN to do anything w.r.t. their billing systems is out of the question. They seem to be swamped with bugs from the whole migration when even DrD / MTNDD / Pitbull can't do anything. I got my problem temporarily resolved (i.e. they credited me back for the past months massive over charge) but the guy I spoke to didn't know how to fix the underlying problem with my account so it looks like I have to manually call up every month to go "guys, stop ripping me off, give me my R2k back". I've even seen other peoples cell phone numbers once or twice when I log into MTN Active. It's billing systems gone rogue! :eek:

Would be interesting to find out what's going on behind the scenes with MTN and their billing transition, but while they have a lot of helpful people on the forum (the ones listed above), they don't have anyone as "empowered" as vodacom3g who can actually say what's gone wrong.

I wrote an exam a few days where a question was "you're a project manager at large cell phone company and want to migrate to a new billing system, how would you do it so as to avoid disrupting service" and I couldn't help laugh at how different ideal project management is to the way it seems to be done in the real world. MTN technicals under time pressure to support the Anytime launch and they just roll this new broken system out voetstoots.

Anyway being the good typical South African consumer that I am I'll grumble a bit and suck it down, but if they haven't got their s--t together by the end of this month I'm switching to VC.
Click to expand...

I've always been a bit confused why MTN hasn't stepped up to the plate on that one:o.
 
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