We finally have coverage in our area at the begining of this year so I cancelled our Telkom landline, a few times actually cause their operators are too thick to process a simple cancellation request. This was met with multiple follow ups and phone ins to confirm my cancellation as our phone was still active.
On to Neotel, phoned them and spoke to a operator for available packages and placed my order. Delivery was fast as I received my phone within 48 hours as promised but it all went down hill from here.
The wrong phone was delivered and after numerous calls to 0800 333636, fault was admitted (operators fault #1) and they put forward a request to deliver the correct phone and pick up the old package. It took about a week for delivery and the courier guy told me he received no instruction to pick up the
old package and that he would have to charge me to return the old packge back to Neotel. Weeks went by and after numerous calls (operators fault #2, #3, #4), no one came to pick it up and it appears the fault was never reported
after speaking to numerous operators so no action was ever taken. I had 2 active Neotel accounts and know they were going to bill me for both. I finally drove to their head office in Midrand to physically return the wrong package and request them to cancel the account on the wrong phone.
Then in late January, I phoned in to check my available bandwidth and it was revealed the package I have excludes data bundle. It turns out the operator provided wrong product information back when I enquired and placed my order
(operator fault #5). So for the past month of heavy surfing and downloading I was under the illusion of having a data bundle package. Can't wait to see the bill. Went ahead and put forward a request to ugrade to includes data bundle effective from 1 February.
Phoned Neotel over the weekend to confirm my current package and you guessed it, no such request was processed (operator fault #6)
Note that this is before February and the they said any upgrade would only be processed in the following month, which
in my case is from 1 Feb 2009.
So I phoned today, and whoopie fvkking yeah, they have (again) no record of my request for upgrade (operator fault #7)and even if they process it now, it will only begin from March 2009 so I'm still without data bundle. Moral of my experience? Neotel is not much different from Telkom. Different corporate identifies, same clueless baffoons that runs the show. Neotel (like Telkom) embraces mediocracy, laziness, anti-intellectualism and a culture of employing a bunch of ridiculously dense, bumfvKK, weasely, wancstain, fvkkking kvntz that can't be relied on for pealing a banana. This is a classic case of bringing a world class (sort of) wireless technology into Eh-frikkka and watch them fvkkk it back to oblivion.
On to Neotel, phoned them and spoke to a operator for available packages and placed my order. Delivery was fast as I received my phone within 48 hours as promised but it all went down hill from here.
The wrong phone was delivered and after numerous calls to 0800 333636, fault was admitted (operators fault #1) and they put forward a request to deliver the correct phone and pick up the old package. It took about a week for delivery and the courier guy told me he received no instruction to pick up the
old package and that he would have to charge me to return the old packge back to Neotel. Weeks went by and after numerous calls (operators fault #2, #3, #4), no one came to pick it up and it appears the fault was never reported
after speaking to numerous operators so no action was ever taken. I had 2 active Neotel accounts and know they were going to bill me for both. I finally drove to their head office in Midrand to physically return the wrong package and request them to cancel the account on the wrong phone.
Then in late January, I phoned in to check my available bandwidth and it was revealed the package I have excludes data bundle. It turns out the operator provided wrong product information back when I enquired and placed my order
(operator fault #5). So for the past month of heavy surfing and downloading I was under the illusion of having a data bundle package. Can't wait to see the bill. Went ahead and put forward a request to ugrade to includes data bundle effective from 1 February.
Phoned Neotel over the weekend to confirm my current package and you guessed it, no such request was processed (operator fault #6)
Note that this is before February and the they said any upgrade would only be processed in the following month, which
in my case is from 1 Feb 2009.
So I phoned today, and whoopie fvkking yeah, they have (again) no record of my request for upgrade (operator fault #7)and even if they process it now, it will only begin from March 2009 so I'm still without data bundle. Moral of my experience? Neotel is not much different from Telkom. Different corporate identifies, same clueless baffoons that runs the show. Neotel (like Telkom) embraces mediocracy, laziness, anti-intellectualism and a culture of employing a bunch of ridiculously dense, bumfvKK, weasely, wancstain, fvkkking kvntz that can't be relied on for pealing a banana. This is a classic case of bringing a world class (sort of) wireless technology into Eh-frikkka and watch them fvkkk it back to oblivion.
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