Seagate 1TB clicking - can I return it?

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soulman

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I bought a 1TB seagate 7200.11 drive (firmware not affected) last year October from PCInt and now it's starting to make clicking sounds.

If I try and copy a file to the drive, windows pops up with :
"The destination you have specified does not exist. It may be an offline network... "

Can I return it (to PCInt or Seagate *doh!*) for a replacement, before it fails and I lose all my data?
 
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Why would you want to return it to Samsung?

And yes, you should be able to return it.
 
Cool - I just did "short generic" tests on the drive , which it passed.
 
That clicking sound tells me it's going to die. Backup your data & rma the drive
 
ponder said:
That clicking sound tells me it's going to die. Backup your data & rma the drive
Click to expand...

I second that. My 500GB Seagate made the same clicking noises (never ever a good sign) before it died on me. I learned the hard way, for I did not make backups of my data and then it just suddenly died :( (and I ignorantly thought that the clicking noises weren't such a big deal :p )

Good luck!
 
What is with these drives ? Also bought mine in October (1tb) I even updated the firmware just in case (but no avail). Clicking sound and now almost dead, managed to get all the data off first luckily.
 
Click, click, click was the last words my 20GB Western Digital HDD in my 'ol Pentium 3 said before it died.

DUDE!! Wake up!! Backup so freakin fast and get a REFUND on that piece of crap! Don't take no for an answer!
 
Dan C said:
What is with these drives ? Also bought mine in October (1tb) I even updated the firmware just in case (but no avail). Clicking sound and now almost dead, managed to get all the data off first luckily.
Click to expand...

Did yours start disconnecting from the PC when trying to copy files to it?

Mine now switches off and on (the drive icon appears/disappears in windows explorer) when trying to copy a file.

Seems to run OK at idle (no read/write operations).

Hope I can get my files off to a safe haven..

RIP SEAGATE:sick:

I'm going to Western Digital now.
 
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Strangely I've had a drive that clicks for more than two years now and it refuses to die. But I don't trust it with sensitive data...
 
You should return it and they cant refuse. I avoid anything that's 500gb or larger. We get too many returns on them its scary.

Dolby said:
Why would you want to return it to Samsung?

And yes, you should be able to return it.
Click to expand...

uhm, he said Seagate dude?
 
I took my Seagate drive in for data recovery since it was the only way I'd ever get my data back when my drive died... Now the people where I bought it said that they aren't going to RMA the thing because I opened the drive. Which I understand, since it's part of the warrenty policy... But I mean, what else should I have done? I didn't want my data to get lost, and now I am stuck with a dead drive... I did however buy myself a WD when they recovered the data, so I was planning to use the RMA'd drive as a backup.

Anyhowzzz... :)
 
FuNkEr said:
I took my Seagate drive in for data recovery since it was the only way I'd ever get my data back when my drive died... Now the people where I bought it said that they aren't going to RMA the thing because I opened the drive. Which I understand, since it's part of the warrenty policy... But I mean, what else should I have done? I didn't want my data to get lost, and now I am stuck with a dead drive... I did however buy myself a WD when they recovered the data, so I was planning to use the RMA'd drive as a backup.

Anyhowzzz... :)
Click to expand...

I would mail Seagate directly and biatch. Seagate does offer a DR service but you have to send the frigging drive to Europe which costs big $$$. Tell seagate they can inspect the drive to see what cause the failure and if it's their fault they should honour their warranty.

Was your failure due to the common firmware failure? If 'yes' then drive can be recovered to full working status.

This really is a ****ed up catch 22 situation.
 
can anyone recommend where I can get a good price on a 1TB Western digital drive?:)
 
It's was a pure firmware failure. I did mail Seagate to find out about the data recovery, but it would cost me the price almost 2 new HDD's only to ship the thing over there! The company (Computer Storage Services) that did the data recovery were able to revive the drive, but it is very unstable, they said they don't know if it would last 10 or 1000 boots....

So now I bought myself a new WD and I'm going to use the screwed Seagate as backup or something until it finally dies for good one day (hopefully never!).
 
FuNkEr said:
It's was a pure firmware failure
....
The company (Computer Storage Services) that did the data recovery were able to revive the drive, but it is very unstable, they said they don't know if it would last 10 or 1000 boots....
Click to expand...

Sounds weird, has the firmware been updated?

From accounts I have read if the firware was fixed after it was bricked then the drive worked fine without the need to do actual 'data recovery'
 
Well, maybe it wasn't data recovery in the true sense of the word, I said I want my data transfered to another (new WD) drive. So if one have the right equipment (like they have) to revive the drive with the firmware issue, it probably ain't 'data recovery'.
*edit* They asked me though if my drive was also making that clicking noises, which it was, and said that it (together with this firmware issue) was the cause for the heads being so unstable and almost giving in... That's why I wanted to RMA the drive.
 
Try to backup all your data and run Seagate Seatools, try run all the tests, it takes a while but if it fails you have a good change of going the RMA route.
 
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