LoneGunman
Expert Member
Signal clearly flickering out every ten seconds, run pings, get time outs and packet loss every ten seconds or so.
I phone, sit on hold for 15 -20 minutes. Sheila tells me first that all's fine. I persist in pointing out 'it isnt'. Takes down info, promises to call back, says 15 minutes or so. I clockwatch, ready to call back in 25.
Get call back from her, and she tries to tell me that a) everythings fine on the network and b) sounds like a problem with my modem - gee, if I could bring it in, they'll have a look at it.
I point out that this is bollocks, my modem is fine, its their network that's porked, and if they want to pay me for my time and energy, I'll bring the modem in - seeing as its their network, not my modem.
"Er hangon"
I get put on hold. She puts me through to 'X' who says roughly the same stuff. Everythings fine, sounds like its your modem that's got a problem. I mention the ping times and the constant packet loss, and X to his credit, says 'okay, where're you pinging" and proceeds to run a ping himself.
Suddenly there's a silence, as the packet loss shows up on his side as well.
"Er.. Shauns in a meeting, I'll print this out for him, I'll er, I'll have to call you back"
"Thank you"
*click*
Touch wood the signal disappearing and packet loss seems to have gone away for now (circa 2.49pm) - but the interesting thing is the fact of this new tack they havent used before at me - namely 'It must be something wrong with your modem'.
If anyone else gets this all new cunning and devious excuse floated at them, let the forum know...
I phone, sit on hold for 15 -20 minutes. Sheila tells me first that all's fine. I persist in pointing out 'it isnt'. Takes down info, promises to call back, says 15 minutes or so. I clockwatch, ready to call back in 25.
Get call back from her, and she tries to tell me that a) everythings fine on the network and b) sounds like a problem with my modem - gee, if I could bring it in, they'll have a look at it.
I point out that this is bollocks, my modem is fine, its their network that's porked, and if they want to pay me for my time and energy, I'll bring the modem in - seeing as its their network, not my modem.
"Er hangon"
I get put on hold. She puts me through to 'X' who says roughly the same stuff. Everythings fine, sounds like its your modem that's got a problem. I mention the ping times and the constant packet loss, and X to his credit, says 'okay, where're you pinging" and proceeds to run a ping himself.
Suddenly there's a silence, as the packet loss shows up on his side as well.
"Er.. Shauns in a meeting, I'll print this out for him, I'll er, I'll have to call you back"
"Thank you"
*click*
Touch wood the signal disappearing and packet loss seems to have gone away for now (circa 2.49pm) - but the interesting thing is the fact of this new tack they havent used before at me - namely 'It must be something wrong with your modem'.
If anyone else gets this all new cunning and devious excuse floated at them, let the forum know...
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